9,728 total
The products ar very good as quality; the products arrive in about a month, sometimes even sooner; if it happens that the products do not reach me, my money is returned
Date of experience: April 12, 2024
Reply from Joom
Hello,
Thank you so much for taking the time to share your experience with us! 💖
My order was shipped and then returned to the sender before leaving China. The tracking clearly shows that I will never receive it and they claim I have to wait 85 day before asking for a refund. Very poor user experience.
Date of experience: March 17, 2024
Reply from Joom
Hello,
Thank you for your feedback!
Unfortunately, there was an issue with the carrier, and the package with your order was returned to our warehouse. Normally, parcels are resent within the next 15 days and arrive within our maximum delivery time.
To prevent your order from being cancelled too soon, we've set the non-delivery warranty start date to June 4, 2024.
If you haven't yet received your order, please request a refund. You can mark your order as undelivered on the website, or contact our Support Team directly at support@joom.com.
I paid for 2 items from Joom 10 days ago, and Joom has since then sent me a total of 20 emails, 6 of which informing me about my order, that it is being consolidated and still sitting in Schenzhen.
I wish I read the small print while ordering that said I’d get my money back if my order is not received in 85 days. At this rate, it might take 85 days and in the meantime spammed with countless Joom crm campaign emails reminding me how terrible of an experience this is.
Date of experience: May 18, 2024
Reply from Joom
Hello Robert,
Sorry to hear that you haven't received your orders yet. International delivery can sometimes take longer than expected, as packages occasionally get delayed due to customs procedures and the local postal services' workload. Please allow 10–14 more days for your parcel to be delivered.
If the parcel hasn't arrived by the time the warranty starts, you'll be entitled to a refund.
Feel free to contact our Support Team at support@joom.com if there is anything we can help you with at this time!
I like it. Similar to aliexpress. Trust it more than Temu. Ordering stuff often, comes a little layer than would like but products are good. Good deal when buying more items.
Date of experience: April 01, 2024
Reply from Joom
Hello Sabīne,
We're happy to hear you're a frequent user. Your support means a lot to us! 🤍
Terrible experience, contacted joom support multiple times regarding my item that came absolutely battered and had a bulging lithium battery, all emails were ignored until I raised a dispute with Paypal which got closed in jooms favour because they lied. !! EDIT,
Joom has replied to this telling me a load of nonsense I sent loads of photos and got no reply.
Date of experience: January 26, 2024
Reply from Joom
Hello Oliver!
Thank you for sharing your experience with us. Such a shame that your refund request to PayPal was rejected.
We do understand how frustrating it is when your long-awaited order arrives damaged. And we are more than happy to sort it out for you! All you need to do is to send us a few photos/a video demonstrating the issue within the quality warranty period, and our support team will help you further.
The stuff they sell is fine, not the best quality but still for the price is fine.
In case of any problem, support reply shortly after contacted. I had a problem with essential oil, it was spilled on the way, and it actually did not smell much like rose I ordered. Seemed poor quality too. They offered discount on spilled oil but not full refund and to return it back as I requested.
Date of experience: April 04, 2024
Reply from Joom
Hello Aelita,
Thank you for your positive feedback!
If you receive a damaged or defective item, no return is required. We will only need a couple of photos or a video to confirm the issue. Then, we will consider a partial refund if the item is still usable, or a full refund if it cannot be used.
Feel free to contact our Support Team if you have any further questions.
We hope your future Joom orders will only make you happy!
I received the gadget 4th of May, it stopped working 28th of May. Joom customer service said that their warranty has now been lapsed and I need to call the supplier ( in China) Glad that I purchased it through paypal and I've complained through them. If they dont have 30day warranty on electronics then that is a dodgy company. DON'T BUY ANYTHING FROM THEM. Warranty of electrical goods in the UK is 180 days (6 months) if a company cannot warranty their product same here, they should not be selling in UK. Paypal wont do anything as it is on their 30 day warranty, so if you want an item that only works for 30 days, then Joom is good for you but if you value your money then AVOID THEM. Will now go to Frauds UK to ban this site
Date of experience: May 28, 2024
Reply from Joom
Hello!
Thank you for sharing your experience with us!
On Joom, our users purchase products from sellers, who are solely responsible for the quality of the products.
Joom voluntarily assists in resolving and addressing quality-related inquiries within 30 days from the date of receipt.
This is done to help our users find solutions quickly and efficiently to any issues that may arise.
After the 30-day period is over, Joom's customer service can provide you with the contact information of the seller. This will enable users to directly communicate with sellers and find solutions for their issues.
Since you have already raised your issue with PayPal, we hope they will be able to resolve it in your favour.
Quick refunds for non delivered or damaged packages. Quick customer support. Through the years the shipment of the products became faster. Variety of products.
Date of experience: March 27, 2024
Reply from Joom
Hi there! 🌞
Thank you for your detailed review! We're pleased that you noted an improvement in shipping times and the efficiency of our Support team. Enjoy your shopping on Joom!
We made an order that was never arrived. The time that we waited was 2 months I try to contact the support by the same message that if you did not receive the parcel you will be refunded. Anyhow we ordered the same device from Galaxus yesterday and today it has arrived the price difference 25 CHF. We will not order anything from Joom . Not recommended
Date of experience: May 14, 2024
Reply from Joom
Hello!
Looks like there had been an issue on the shipping company's end, and your order was returned to the seller. We are sincerely sorry it happened to your parcel. Unfortunately, we couldn't redirect it, so we've refunded the full amount paid for it. The money should be back in your account by May 24, 2024, at the latest, though most likely it's already there.
I love joom so much it's just soo special especially for teenager they have perfect stuff for y2k and crop tops and nikes and best part is it's soooo cheap I recommend it for everyone.
Date of experience: March 30, 2024
Reply from Joom
Hello,
Thank you for your enthusiastic feedback! Your recommendation means a lot to us! 💖
I like that it has improved the shipment delivery time. It is very good that the products i ordered are the same as in the picture
Date of experience: May 24, 2024
Reply from Joom
Hello,
Thank you for your kind words! We keep working on our logistics, and we're thrilled to hear you've noticed the faster delivery times. Your satisfaction is a top priority!
Cheap products, as described. I have received almost everything. Good delivery tracking system.
Date of experience: May 11, 2024
Reply from Joom
Thank you for the kind words and the 5-star rating! 🙏
Date of experience: June 15, 2024
Reply from Joom
Hello,
Thank you so much for your kind words! We're thrilled to hear that you had a great support experience with us. If you need any further assistance, just let us know!
Two orders where broken or not size but the experience was good all the products where well priced
Date of experience: May 03, 2024
Reply from Joom
Hello there,
Thank you for your review! We're glad to hear that you had a good shopping experience overall.
We're sorry to hear about the issues with your orders. If you still need any assistance, please don't hesitate to reach out to us in the in-app support chat. We'll do our best to help you out!
So I ordered a snapback cap which turned up wasn't a snapback cap got a different fastening on the back but overall still happy with it. I also ordered two tshirts both sporting a belgian malinois pic and writing being a belgian malinois owner. Very happy with one of them, the second which is a white cotton t-shirt was supposed to be a little smaller than the other t-shirt ordered in medium
The white one was supposed to be a small it's the same size as my medium one which I can live with it does also have a small orange stain on the bottom of it which can be tucked in and hidden not the worst but if I pay for something brand new I don't expect stains on it hence the 4 stars.
My order arrived a day earlier than in the expected window so that was good.
I will most likely purchase again bit will only stick to items like clothing or dogs toys no electrical or phones etc out of the worry going by a lot of the bad reviews on electrical items never working.
The items were half the price including the delivery than what I looked at in the UK so can't winge too much.
Ordered 16th delivered 28th of march.
Date of experience: March 28, 2024
Reply from Joom
Hello Claire,
Thank you so much for your detailed feedback! We're glad to hear that your shopping experience on Joom was positive!
If you encounter any quality issues with your orders, feel free to contact our Support Team at support@joom.com or via the in-app chat. We'll do our best to sort the matter out according to our quality warranty: https://www.joom.com/en/faq/article/5e720a7aff117c3eb7d2d12a
I had a problem with the seller but it was tackled immediately with satisfaction. I am willing to continue to order from this seller. I highly recommend him.
Date of experience: April 02, 2024
Reply from Joom
Hi Simone! 🌞
We're glad to know you're happy with Joom and the way our support team has resolved an issue. Thank you for your trust — it means a lot!
I really like joom because I always find what I need but specially I like the delivery. It's always In time and when it's late we get your refund back with no complications . I love ❤️joom
I use joom for many years
Date of experience: March 26, 2024
Reply from Joom
Hi! 🤗
Thanks a lot for such a lovely review! We really appreciate it and are glad to know that you not only can find what you need on Joom, but also get it on time.
Everything that I ordered from Joom is very good quality, the only thing that I was a bit unhappy was that I have to wait for a long time to receive my order
Date of experience: March 30, 2024
Reply from Joom
Hello,
Thank you for your feedback! We appreciate your input.💖
Rest assured, we are continuously working on improving our logistics, and hopefully, shipping times will improve along.
Hi! I order three products from joom.com. They ship each product separately. In my case, it is very inconvenient, because the nearest post office is 23 km away.
Date of experience: May 30, 2024
Reply from Joom
Hello!
Thank you for the feedback!
You are right. Sellers are usually located in different places, so even if you pay for a number of products at the same time, they're still going to be shipped separately. However, if you purchased various goods from the same seller or within a short period of time, they might be shipped in one parcel. The more products you buy at the same time, the greater the chance that they're consolidated (but it's actually hard to predict this before they are shipped).
We do understand that the unpredictability of the consolidation process may cause a certain inconvenience and kindly ask you to bear with us here. We always work on our logistics to make it more efficient and hope to come up with some better solutions with time.
You are the site with the most attractive articles and issues with the most cheapest prices..
By the way Greetings from Bulgaria!!!
I like you very much guys
You're doing things the best way for
everyone..
Thanks to you each kind of capris can be
Satisfied
Date of experience: April 04, 2024
Reply from Joom
Hello,
Thank you so much for your kind words! We're thrilled to have a satisfied user from Bulgaria! 💖
