9,706 total
Ordered a Breo wowos hand massage (which I can really recommend) and arrived way before the estimated time. Less than a week I think which is faster than some eBay deliveries, very happy with the website
Date of experience: June 18, 2024
Reply from Joom
Hello Joel,
Thank you very much for your feedback! We're delighted to hear that the delivery was so quick and that your purchase made you happy.
We look forward to serving you again!
I am very satisfied with my purchases from your company.Quickly and efficiently,consistent witaj the description and Photo.
I will continental to by from you and recommend to my friends.
Tkanki you and Best regards.
Date of experience: June 24, 2024
Reply from Joom
Hello Jolanta,
Thank you so much for your feedback! We're delighted to hear that you're satisfied with your purchases.
Your recommendation means a lot to us! 🤗
It's been great so far joom never let me down in anything thing I buy come on time and it's amazing 👏 🙌 thanks so much keep doing good work.I appreciate
Date of experience: June 20, 2024
Reply from Joom
Hello Aurelia,
Thank you for your 5-star review! We truly appreciate your support and encouragement! 🤗
Resolve product issue's promptly
Refunds are immediate back into my bank account
Feel confident shopping with Joom
Because they honour quality item's and their customer
You wait a good while for item's to arrive
I know this
I order a few things at a go without hesitation excellent value
It's like Christmas or my birthday when envelope arrives
I can't go out to shop health reason's
Perfect for me
There was an issue outside of item refund
There was confusion and delay
But all was resolved well
Date of experience: June 13, 2024
Reply from Joom
Hello Isabel,
Thank you for sharing your experience with us! We're glad that we were able to address the issues you had effectively.🌸
I had ordered some speaker spikes that didn’t fit under my speakers. Anna from Joom was very friendly in our communication and the 50% refund without retournering the spikes is a reasonable refund for me. Greetings Richard
Date of experience: June 02, 2024
Reply from Joom
Hi Richard,
Thank you for sharing your experience with us! We're glad Anna could assist you effectively. If you need further help or have any questions, feel free to reach out anytime!
Zanea clothes perfect! Didn’t take too long to arrive. Ordered four items, although wrapped separately came in one overall package. One item didn’t fit, but customer service soon sorted it. Refund expected . Good value for money.
Date of experience: June 06, 2024
Reply from Joom
Hello Barbara,
We're delighted to hear you're pleased with the clothes you received and our service. Enjoy your items, and thank you for choosing Joom! 🌸
90% of the time I find what I'm searching for. The only issue is the delivery delay mostly and I believe Joom can do better in a future to come.
Date of experience: June 18, 2024
Reply from Joom
Hi Douglas!
We're pleased to know that you're happy with the assortment of goods on Joom, and also thank you for the feedback on the delivery times. We are always working on our logistics indeed, making the delivery ever more efficient, and greatly appreciate your faith in us!
Poor quality photos that don't match goods sizing problems and a returns system created to make you give up and live with their dodgy dealings.
Please inform me how your reply and processes comply with basic consumer protection law. I am three days in and you still will not comply with the law.
Date of experience: June 16, 2024
Reply from Joom
Hello Rob,
We're sorry to hear about your experience and want to make it right for you.
If the products don't match their photos or the size chart provided in the product description, there's no need to return them. We just need a few photos to confirm the issue, and then we'll process a refund. Please send us photos of both items showing the mismatch.
If the items do match their photos and the size chart, we can't process a refund. However, you can still return the items within 14 days of receipt (by June 29, 2024). Please note that in this case, you'll need to cover the shipping expenses. If that's okay with you, we'll provide the return address and further instructions.
For more details about our quality warranty and refund policy, you can visit this link: https://www.joom.com/en/faq/article/5e720a7aff117c3eb7d2d12a
To learn more about the return process, check out this link: https://www.joom.com/en/faq/article/5e72125dff117c3eb7d2d268
Please let us know which option you prefer.
We look forward to hearing from you soon!
I bought a smartwatch but had a problem. I report the situation and next day I received my money back. Wonderful job.
Date of experience: June 18, 2024
Reply from Joom
Hello Paulo,
Thank you for your positive feedback! We're delighted that we could resolve the issue promptly for you.
If you need any further assistance, feel free to reach out to our team!
Wide choice, perhaps shipping costs a lot Compared to other platforms
Date of experience: June 20, 2024
Reply from Joom
Hello,
Thank you so much for your feedback!
We offer free shipping for all items purchased on Joom. However, packages may be subject to VAT, customs duties, or other taxes, depending on the regulations of the destination country.
Please feel free to contact our Support Team at support@joom.com if you have any specific questions about shipping expenses.
Buying the item itself and the delivery time was fine but when it came down to returning the item I had an awful and painfully slow experience!
When making the return there’s no return portal or free label/QR code you can save, you have to email customer services along with lots of different photos of the item to get the instructions and return address which makes the process that much slower/ difficult when in reality it could be a much quicker and more officiant process.
I heard nothing after 8 days from when I sent off my return and because all of this was done over email I had to chase them up and ask about my refund!
Personally I think the return process could be improved massively!
Because of this I won’t be choosing to shop here in the future.
Date of experience: June 12, 2024
Reply from Joom
Hello Lucy,
Thank you for your detailed feedback!
We are always looking for the ways to improve our service and make it even more user-friendly. Your comments will be directed to the appropriate team.
Reply from Joom
We look forward to serving you again soon. 🌸
The issue I had was resolved without any problems and a refund credited to my account
Date of experience: June 17, 2024
Reply from Joom
Hello,
Thank you for your feedback!
We're delighted to hear that we could resolve the issue smoothly. If you have any further questions or need assistance in the future, please don't hesitate to reach out!
Yes it was satisfactory in every step .regardsMALTA
Date of experience: June 22, 2024
Reply from Joom
Hi Louis,
Thank you for sharing your feedback! We're thrilled to hear that your Joom shopping experience was satisfactory. ✨
Have used Joom on many occasions and have never been disappointed with either the goods or service
Date of experience: June 15, 2024
Reply from Joom
Thank you for your loyalty! We wish you many more happy purchases!
TWS Smart Bril Draadloze Bluetooth 5,0 Headset
Bril open Audio Bril Handsfree Bellen Muziek
Spelen Anti_blauw Outdoor Zonnebril
TWS Smart Classes Wireless Bluetooth 5,0
Calling Music Anti Qutdoor Sunglasses
Tot woensdag 15 mei
Date of experience: May 13, 2024
Reply from Joom
Thank you for your 5-star review!
Very bad experience. I bought a Samsung galaxy S23 ultra smart view wallet flip case but it's not original. They sell fake items. So be careful before you buy anything from JOOM
Date of experience: February 14, 2024
Reply from Joom
Hello!
We're sorry to hear about your experience.
Could you please clarify what exactly is wrong with the item you received, and what made you think that it's not original? Please contact us at support@joom.com and let us know ASAP, as the 30-day quality warranty for your purchase has already expired.
We hope to hear back from you soon!
BE AWARE! FRAUD!
I purchased a storage unit that turned to be a lot smaller and fragile then I thought it would be.
Despite the fact that on the website it says clearly that you can return the product to the seller within 30 days by contacting costumer service, after numerous emails with Mor and Roslan back and forth, they refuse to provide me with the address! Despite what is stated on their website!
This is absolutely outrageous!
Buyers be aware if you don't like the product it's impossible to get you're money back!
Date of experience: June 09, 2024
Reply from Joom
Hello Dana!
You certainly have the right to return a product that doesn't meet your expectations! To be able to issue a refund for it earlier without waiting for the seller to get and check the item, we kindly ask you to unpack the product you received and share with us a photo of all its parts without packaging. Once it's accomplished, our Support team will be more than happy to provide you with a return address and postage instructions.
We will do our best to resolve your issue and hope for your cooperation!
Quick enough the delivery and good tracking.
Date of experience: June 21, 2024
Reply from Joom
Hello,
Thank you for your 5-star feedback!
We're glad to hear that your order arrived quickly and that you found the tracking helpful. If there's anything else we can assist you with, please feel free to contact our Support Team!
Reply from Joom
Hello,
Thank you for your 5-star review! We're glad you found the products on Joom and their prices great!
