Temu Reviews

20,189  •  Average
TrustScore 3 out of 5

2.9

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Rated 3 out of 5 stars

Will stick with Shein or Amazon ....

Thought I would give them a try instead of using Shein. As with all suppliers finding what you want very time-consuming as they stock so many versions of what you want.
Easy buying process but as there was a minimum £15 spend for free postage I ended up 3 instead of the 2 I could have bought from Amazon so buy 2 get 1 free wasn't bad.
Not too long a wait but sadly items weren't suitable so returned.
With Shein you can drop them at a locker but with Temu it's either Evri or Royal Mail so not so convenient.
It's a few more days before i can get to post so can't comment on any problems with refunding but will certainly be reducing the 3 to 2 stars if there is.

Date of experience: 27 June 2024

Reply from Temu

Hi, Temu has established a minimum order value to enable us to provide a wider selection of lower-priced items to our customers, as the cost of shipping small orders is significantly higher. We encourage you to select more items to meet this threshold. Best wishes, Temu Team

Rated 3 out of 5 stars

I do wish Temu and other companies oued…

I do wish Temu and other companies oued get their products right. Two diamond paintings were wrongly stated, one they said was Princess Jasmine and it was not also another was called enchanted when it was clearly Rapunzel. Maybe it’s to do with copyright?

Date of experience: 28 June 2024

Reply from Temu

Hello Norma, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team

Rated 1 out of 5 stars

Temu is an utterly untrustworthy company

Temu is an utterly untrustworthy company-which will steal your data.
Don't be fooled by the cheap (and crap) goods on offer, it's after your information. The Data Protection Act is meaningless to Temu. Subject access requests? You can shout into the wind.
A dreadful company which should be stopped from trading.
Don't trust their response below. It is full of falsehoods.

Date of experience: 28 June 2024

Reply from Temu

Hello, thank you for your feedback! Temu is an e-commerce company that connects consumers with a network of merchandise partners, manufacturers and brands with the mission to empower consumers to live their best lives. With our strict privacy policy and proprietary data protection system, you can trust Temu to keep your information safe. For further information, please refer to our privacy policy. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu Team​​

Rated 5 out of 5 stars

Temu is Awesome ☺

Well finally got my Order that was lost at Customs but it arrived Thankfully. But very surprised had a Problem with my Order explained it then Temu offered me a Refund and still kept what I Ordered. I'm the first one to admit if I'm upset Temu will hear it. So now Temu did something this Awesome I can't say Thank You Enough. I can't see any company doing what Temu did for me. Thank You Temu you are a Great Company and will tell everyone I know and still Shop like a Billionaire ( Temu's Moto ) ☺

Date of experience: 27 June 2024

Reply from Temu

Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team

Rated 1 out of 5 stars

Returns huge problem no response

Goods arrived no problem. Want to return 2 items got confirmation note to say no problem courier company will come collect with BUFEX number as well - now 10 days later cant get courier scheduled just a BOT sending you in circles 🤢😢Wont ne suckered by these scammers again. Do not order from here!!!!!!

Date of experience: 20 June 2024

Reply from Temu

Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team

Rated 2 out of 5 stars

Temu refuses to refund

about half of the time orders don't arrive. Most of the time i get a refund of some sorts, but the last time. 'due to circumstances' they refused to re-send or refund the items that were not received. I just heard it after ordering another $100 on products.. so i am afraid the same issue will arise again with my last orders. Just sucks.

edit: Below here, TEMU has responded with an automatic response, where they offer assistance to improve their services. I have contacted the customer service several times, but they still refuse to resend to product or give a refund.

Date of experience: 06 February 2024

Reply from Temu

Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/NWGRVrrOSMA. We appreciate you giving us another chance to serve you. Best wishes, Temu Team

Rated 5 out of 5 stars

Best price

It actually works!

I ordered some small tool for adjusting my wrist watch. I could track the delivery all the way and the delivery was even free!!

That's pretty amazing!

Temu do have a lot of annoying adds and they will spam your email back to the stone age if you don't unsubscribe, but that's a minor inconvenience for the great value for money they provide.

Date of experience: 27 June 2024

Reply from Temu

Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team

Rated 1 out of 5 stars

Temu’s carrier UniUni does not have a…

Temu’s carrier UniUni does not have a working call number and their inquiry site makes it difficult to update delivery instructions. The carrier has caused my first package to be stolen and the second has been out for delivery since 9:45am. It’s now 8:00pm. I’ve waited since this morning to receive my package, such an inconvenience!!!!!!!!!!!

Date of experience: 28 June 2024

Reply from Temu

Hello, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat so we can help you resolve your issue. Best wishes, Temu team

Rated 5 out of 5 stars

I find temu to be an excellent company…

I find temu to be an excellent company to buy things from. Their prices are very good and the quality I haven't had one bad product and I've spent over £300 on many items. The delivery time is good enough, the app well set out. Overall a very good experience buying from them

Date of experience: 23 June 2024

Reply from Temu

Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team

Rated 1 out of 5 stars

Place orders with Temu at your peril

I placed three orders with Temu several weeks ago.

Temu have taken the monies for all three orders, two of the orders have not even been acknowledged on the Temu website and the third order remains lost in delivery.

If you are about to place an order with Temu I suggest you give the same amount to charity, in either case you won't receive your order, but at least with the Charity you will do some good.

Date of experience: 28 June 2024

Reply from Temu

Hello Mark, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an e-commerce company that connects consumers with a network of merchandise partners, manufacturers and brands with the mission to empower consumers to live their best lives. We work with reliable logistics partners to ensure that your order is delivered reliably and efficiently. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any additional assistance, please contact us through Temu.com or Temu app live chat so we can help you resolve your issue. Best wishes, Temu team

Rated 2 out of 5 stars

Temu offers products are low quality

Temu offers products at a really low price. But be realistic. The quality of the products they sell is low, That means they will fail or be disposed of quickly. Furthermore, when trying to checkout, TEMU will apply a minimum purchase limit and block your check out. Multiple annoying carrot and stick e-mails, with Roulette wheels are annoying. Go back to ali express where quality is better and your personal details are safer.

Date of experience: 25 June 2024

Reply from Temu

Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/NWGRVrrOSMA. We appreciate you giving us another chance to serve you. Best wishes, Temu Team

Rated 1 out of 5 stars

Terrible

I did say I wouldn't shop with them again but I succumbed, not no more I have learnt my lesson!Parcel said delivered but not received. I contacted Temu they said they can't prove it wasn't received so therefore no refund. I have opened a case with PayPal. Terrible service

Date of experience: 28 June 2024

Reply from Temu

Hello, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat so we can help you resolve your issue. Best wishes, Temu team

Rated 5 out of 5 stars

It actually works!

It actually works!

I ordered some small tool for adjusting my wrist watch. I could track the delivery all the way and the delivery was even free!!

That's pretty amazing!

Temu do have a lot of annoying adds and they will spam your email back to the stone age if you don't unsubscribe, but that's a minor inconvenience for the great value for money they provide.

Date of experience: 26 June 2024

Reply from Temu

Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team

Rated 5 out of 5 stars

Very good bargains 👌🏽👍🏽

Very good bargains 👌🏽👍🏽

So far I'm enjoying my experience with Temu. I've only ordered smaller items clothing and wigs pedicure and nail stuff. Not had so far any issues with cancelling,amending or claiming cashback credit on orders even things over 100$. Would I order a patio table and chairs highly unlikely just things that can be shipped by regular mail.

Date of experience: 22 June 2024

Reply from Temu

Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you've been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team

Rated 5 out of 5 stars

My number one go to online shop!

I don’t know why and how people kept getting a bad experience with Temu. I LOVE IT! I’ve bought over hundred items and 98% of the time they are excellent! Returning is so easy too. You can literally find the exact same items in Shein/Amazon but Temu always beats the price.
Thank you Temu

Date of experience: 26 June 2024

Reply from Temu

Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team

Rated 3 out of 5 stars

I did not like receiving 400 pairs of…

I did not like receiving 400 pairs of boxer briefs when I only order 10 pairs. I've left several messages with you to get this problem solved, yet no one has called me. That is a very poor way of doing business. There are several more items I'd like to order but I want this to be resolved before I do that. Someone there tried to withdraw $360 from my bank account.

Date of experience: 27 May 2024

Reply from Temu

Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. We care most about customer satisfaction and are always striving to improve. Your case is out of the norm. Please message us through Temu.com or Temu app live chat. We are eager to help you find a resolution. Best wishes, Temu Team

Rated 1 out of 5 stars

Where is my order?

Ordered some garden accessories almost two weeks ago and still haven't received them. Judging by the tracking data, products are travelling from China hence the ridiculously long waiting times for orders. On top of this, they don't offer money back, just digital discounts instead. However, you still have to spend a minimum or £15 in order to use the discount. Absolutely ridiculous. I shall be deleting the app once my order has been received.

Date of experience: 26 June 2024

Reply from Temu

Hello, thank you for shopping with Temu. Your feedback is extremely valuable to us and we are sorry that you haven't been satisfied by your experience so far. Temu is an e-commerce company that connects consumers with a network of merchandise partners, manufacturers and brands with the mission to empower consumers to live their best lives. We work with reliable logistics partners to ensure that your order is delivered reliably and efficiently. We try to be transparent about expected delivery times. So, on every product page, you will find the percentage of orders that arrive within the estimated delivery time for you to plan accordingly. You can track your order directly in the Temu app or on Temu.com. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). If you need any additional assistance, please contact us through Temu.com or Temu app live chat so we can help you resolve your issue. Best wishes, Temu team

Rated 1 out of 5 stars

DO NOT accept TEMU CREDIT on your returns

Do not use this company. They will steal your money, especially if you receive your refund as Temu credit. I contacted them after not receiving my package of 15 items, which I used my Temu credit on after returning previous items. That was where I went wrong. DO NOT ACCEPT YOUR REFUND AS TEMU CREDIT. THEY WILL STEAL IT AND YOU CAN'T DISPUTE IT WITH ANYONE. Only accept your refund back to your original payment method so that if they send you a package that you don't receive, and they refuse a refund or reshipment you can at least dispute the charges with your credit card company. I had proof that the city they delivered to IS NOT where I live. Yet they still refused a refund or reshipment.

Date of experience: 20 June 2024

Rated 3 out of 5 stars

Hey Temu

Hey Temu, what’s going on with Fed Ex? I used to receive my refund within 2 days now I’m on 3rd day and the items I returned are still being processed

Date of experience: 28 June 2024

Reply from Temu

Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team

Rated 2 out of 5 stars

Minimum purchase

Suddenly got a minimum purchase limit of £15 to spend. I don't expect to buy upto that amount and it's suddenly changed from no minimum amount. Very unhappy about this. Have spoke to numerous customer service and won't change it back. Very annoyed customer.

Date of experience: 26 June 2024

Reply from Temu

Hi, Temu has established a minimum order value to enable us to provide a wider selection of lower-priced items to our customers, as the cost of shipping small orders is significantly higher. We encourage you to select more items to meet this threshold. Best wishes, Temu Team