23,968 total
Honestly, all-in-all, my experience on Alibaba has been great. Some people will rag on the site and on the companies listed, but seriously, that comes down to "DUE DILLIGENCE." I have not had one bad experience thus far. I have ordered custom product and custom packaging for them and no issues.
Date of experience: June 26, 2024
Seller was responsive, friendly and cooperative. They helped me choose type of bar code scanner for samples, later on we ordered more becouse the quality was really good. We had problems with other suppliers.
Date of experience: June 24, 2024
Stayed for a week 18-25 June - on arrival lobby/reception was spotlessly clean as was the walk to our room through the grounds - everything looked immaculate. We arrived at our room to find it was like visiting your great, great granny - very dated dark furniture but clean enough. Had a problem with the electrics one night with sockets smoking so were moved early hours of the morning. Again another very dated room. Food during Eid was not to our liking but once Eid finished it was very enjoyable! The animation staff were excellent at getting people to join in - particularly Mia and Lily - they were lovely girls so friendly yet professional. The 2 lads were good too and really got into it! Visited the shops across the road at Sun City and wished we hadn’t - the men will not leave you alone and don’t like the word No!! Put us off going out again which was a great shame as we had money to spend there. Bar staff and restaurant staff were all lovely and keen to serve you. Only downside is pool staff asking for money - you don’t come away to be hastled. Would we return? Probably not to a garden room would need to see what the other rooms look like before committing. Late room checkout not bookable which was a great shame as we weren’t picked up until 1830 this would be another contributary factor to whether we’d return or not
Date of experience: June 18, 2024
I can talk with the supplier before ordering something and the customizability of the product is amazing, I can order the specific product the way I want, I have lot of options when it comes to shipping. And some sellers are really helpful in fulfilling your need.
Date of experience: June 27, 2024
Very fast delivery, everything was handled perfectly by competent people. Highly recommended. Thank you very much
Date of experience: June 28, 2024
Spelling mistake on all the boxes, the box quality was lost as supplier had to print and paste a sticker to cover up the spelling mistake.
Quality was good, printing was good, but silly mistake made the whole shipment suffer.
Asked for a good discount since the mistake was from the supplier side, but got a very very insignificant amount and they covered up the spelling mistake with another printed sticker.
Date of experience: March 03, 2024
DO NOT TRUST AND VERY INSECURE! SOMEHOW SOMEBODY HACKED THE ACCOUNT AND PLACED AN ORDER WITHOUT MY KNOWLEDGE. ALIBABA ALSO SAVED MY PAYPAL ACCOUNT ON THEIR SYSTEM AND SET UP A RECURRING PAYMENT WITHOUT MY PERMISSION? I WAS LUCKILY ABLE TO CANCEL THE ORDER AND GET A REFUND FROM THE SUPPLIER BUT HAVE STILL LOST OUT ON A £10.36 TRANSACTION FEE WHICH ALIBABA ARE REFUSING TO REFUND EVEN THOUGHT IT WAS FRAUD!
Date of experience: June 22, 2024
Always willing to help on any issues. Very knowledgeable in their industry. There is no language barrier, they understand and communicate in English very well.
Date of experience: June 28, 2024
Coming to Ali baba hotel for the first time and would like to mention how amazing these two young English girls we met are. Mia and lily have made our hotel such an unforgettable experience. Not only are they amazing with kids but they are so friendly and welcoming. Thank you so much Mia and Lily for making out visit so amazing and we will definitely be coming back!!
Date of experience: June 20, 2024
I found the service to be very fast, friendly, and helpful, and I have been very happy with my experiences so far.
Date of experience: June 27, 2024
Communication with Lily is incredible; she is always attentive to questions and requests. The product delivery was timely and without issues. The quality exceeded my expectations with top-notch materials and finishes. The design is innovative and perfectly suited to our needs. The service provided by Lily and her team is exceptional, ensuring a smooth process from start to finish. I highly recommend this company and its executive.
Date of experience: June 25, 2024
Great service , always in contact fast turn around and product is perfect
Date of experience: July 01, 2024
Thank you so much for sorting that problem out for us and being so kind to do what you did. That was outstanding. The lamb kebab was so good and as usual the chicken shish was out of this world. Thanks to the driver for delivering steaming hot food.
Cheers guys
Date of experience: June 24, 2024
Great experience and my products were delivered on time. Highly recommend. They are very supportive. Especially, Gavi Wang.
Date of experience: June 26, 2024
We are a long-time user of Alibaba and issue tens of thousands of dollars in orders regularly on their platform. For the longest time, their platform was great, matching up business with vendors in China. But three months ago we had a terrible experience with one supplier. They took our money and refused to send us proofs of products, then shipped incorrect products to us almost a month late without even an acknowledgment or an apology. So this is the first time we have had to use the Trade assurance guarantee because the vendor ignored our requests for a remedy. This is an open and shut case. The Alibaba timeline shows that we asked the vendor for proof five times, and they ignored us, then they shipped the wrong product, which cost us thousands of dollars in rework in the USA. So, we tried to dispute the order with Alibaba using their Trade Assurance Guarantee. It has been three(3) MONTHS without any help or resolution from the dispute mediator. I have filed three separate complaints to Alibaba about our experience, and they committed to escalate and remedy, only to be ignored each time. The mediator, Zack, does not answer any questions from us, refuses to make a decision, and has truly been incompetent. This is an open and shut case. We proved that the supplier did not send us proofs; they shipped us what they wanted, which was wrong, and Alibaba has done nothing to help. I'm suspicious that there is something illegal going on between the mediator and the supplier. It's that bad. So, I've been online looking for new alternatives to Alibaba. We will take our business elsewhere. DON'T RELY ON ALIBABA TRADE ASSURANCE; their folks are not competent or qualified.
Date of experience: June 28, 2024
As never wrecking as it is purchasing from here, I have always gotten my products. So would continue to buy from here
Date of experience: June 26, 2024
Our rep, Rebecca, was excellent to deal with. Very helpful and informative. This was the first such purchase we made so had no idea of what to expect. She made me feel comfortable and guided me throughout the process. The product was very good. Will definitely order from the company again.
Date of experience: June 18, 2024
The sales manager was very serviceable and I received my goods at right time and the quality of the goods is exactly what I was expecting. Thanks
Mensah James Lamotta.
Date of experience: June 24, 2024
Alibaba makes it easy to find exactly what my business needs! I've been working with suppliers for nearly a year now and everyone that I've worked with is very helpful and always responds quickly to any question that I have. Alibaba is a great resource for any business that needs hard-to-find parts, especially for those of us in very niche markets! I look forward to conducting more business with Alibaba suppliers in the future!
Date of experience: June 15, 2024
I ordered 3/8"/ 10mm SS 304 long link chain for moorings......100m, plus shackles, quick links and thimbles. While the shipping was delayed somewhat the customer service was extra ordinary. Questions answered promptly (even on weekends and late in the evening for them). Product was all excellent quality. The packaging was very secure......no way it was coming apart in shipment. I had sent out inquiries to other suppliers. These guys responded immediately to all of my inquiries.
Date of experience: May 15, 2024
