Leisure Depot Reviews

Thank you for taking the time to share your positive feedback on Trustpilot. We're delighted to hear that your experience with Leisure Depot was smooth and met your expectations.

Customer service is a top priority for us, and it's always good to know we're succeeding in providing excellent service. We aim to consistently deliver an effortless and enjoyable shopping experience for all our customers.

Thank you once again for your kind words, and we look forward to assisting you with your future leisure needs.

Best Regards,
The Leisure Depot Team

Thank you for taking the time to share your positive feedback on Trustpilot. We're delighted to hear that your experience with Leisure Depot was smooth and met your expectations.

Customer service is a top priority for us, and it's always good to know we're succeeding in providing excellent service. We aim to consistently deliver an effortless and enjoyable shopping experience for all our customers.

Thank you once again for your kind words, and we look forward to assisting you with your future leisure needs.

Best Regards,
The Leisure Depot Team

Thank you for taking the time to share your positive feedback on Trustpilot. We're delighted to hear that your experience with Leisure Depot was smooth and met your expectations.

Customer service is a top priority for us, and it's always good to know we're succeeding in providing excellent service. We aim to consistently deliver an effortless and enjoyable shopping experience for all our customers.

Thank you once again for your kind words, and we look forward to assisting you with your future leisure needs.

Best Regards,
The Leisure Depot Team

Dear Mr Smith, Thank you for your review.

I'm sorry that our delivery did not meet your expectations, unfortunately we are limited on delivery availability by the couriers. Large items are often sent by DX Freight which do not offer us a weekend service. We are reviewing our website to make sure this is clear during the checkout process.

Please accept our apologies for the inconvenience.

Best Regards,
Leisure Depot Customer Service Team

Hello Tim,

We sincerely apologize for the delay in the delivery of your order and any inconvenience this may have caused. After reviewing your order details, we can confirm that it was dispatched on July 13th. Unfortunately, it seems there was a delay from our delivery partner's end due to the parcel being held up in their network, which was out of our control.

Upon receiving your contact advising us that you only needed one item instead of two, we promptly edited the order and processed a refund for the surplus item on the same day.

According to our records, your order was finally delivered on July 18th, two days later than we had initially expected we regret the extended wait time.

If you need any further assistance or have any additional questions, please do not hesitate to get in contact with us. Your satisfaction is our top priority!

Thank you for taking the time to leave us a review. We appreciate your positive feedback about our service and timely delivery. These are areas we focus on intently, so it's good to hear we met your expectations.

Please feel free to reach out to our customer service team if you have further questions or concerns about the product. We are here to help!

Best Regards,
The Leisure Depot Team

Thank you for taking the time to leave us a review. We appreciate your positive feedback about our service and timely delivery. These are areas we focus on intently, so it's good to hear we met your expectations.

Please feel free to reach out to our customer service team if you have further questions or concerns about the product. We are here to help!

Best Regards,
The Leisure Depot Team

Thank you for taking the time to leave us a review. We appreciate your positive feedback about our service and timely delivery. These are areas we focus on intently, so it's good to hear we met your expectations.

Please feel free to reach out to our customer service team if you have further questions or concerns about the product. We are here to help!

Best Regards,
The Leisure Depot Team

Thank you for taking the time to leave us a review. We appreciate your positive feedback about our service and timely delivery. These are areas we focus on intently, so it's good to hear we met your expectations.

Please feel free to reach out to our customer service team if you have further questions or concerns about the product. We are here to help!

Best Regards,
The Leisure Depot Team

Dear Leroy,

Thank you for your positive review of Leisure Depot. It’s good to hear that you were satisfied with our delivery speed, product quality, and professional service.

Our team strives to provide the best experience from the moment you choose a product until it arrives at your door. Your acknowledgement serves as a confirmation that we are on the right track.

We are looking forward to your next shopping experience with us. In case you need any further assistance, please feel free to get in touch.

Once again, thank you for your review and for choosing Leisure Depot.

Kind Regards,

Leisure Depot Customer Services Manager

Thank you for your positive review! We appreciate it!

Leisure Depot

It's a thumbs up from us too! Thanks for your review John :)

Thank you for taking the time to share your positive feedback on Trustpilot. We're delighted to hear that your experience with Leisure Depot was smooth and met your expectations.

Customer service is a top priority for us, and it's always good to know we're succeeding in providing excellent service. We aim to consistently deliver an effortless and enjoyable shopping experience for all our customers.

Thank you once again for your kind words, and we look forward to assisting you with your future leisure needs.

Best Regards,
The Leisure Depot Team

Thank you for taking the time to leave us a review. We appreciate your positive feedback about our service and timely delivery. These are areas we focus on intently, so it's good to hear we met your expectations.

We're sorry to hear about the confusion regarding the Milenco product. Your feedback regarding the need for clearer instructions is important to us and we will make sure to pass your comments along to the manufacturer.

Please feel free to reach out to our customer service team if you have further questions or concerns about the product. We are here to help!

Again, thank you for your feedback, and we look forward to serving you in the future.

Best Regards,
The Leisure Depot Team

Dear Robert,

Thank you for taking a moment to share your experience with us on Trustpilot. We're delighted to hear that you found our pricing to be competitive and were satisfied with our delivery service.

We sincerely appreciate your feedback and look forward to continuing to serve your leisure needs in the future.

Best Regards,
The Leisure Depot Team

Dear Review Reader!

This is a fraudulent review which has been left by someone who is not a customer of ours, unfortunately the review cannot be removed. We can confirm that we have not abused this person, nor have we ever had any dealings with them. Ironically they have used the name of one of our Directors (spelt incorrectly) in an effort to discredit the business.

If you have any questions relating to this please get in touch.

Dear Kyle,

I'm truly sorry to hear about the experience you've had with our company. We understand how frustrating this situation must be for you, especially given the importance of the items for your camping trip.

Firstly, I want to assure you that we take your concerns very seriously. Our aim is to provide the best service possible to our customers, and it's clear that in this instance, we have fallen short.

Regarding the delivery issue, it is not our policy to leave packages with neighbours without the customer's consent. We are currently investigating this matter with the delivery company to understand what happened and ensure it doesn't happen again.

As for your refund, I understand this was processed shortly after the issue was brought to our attention. We'd like to speak to you to discuss this matter further, please can you contact our Accounts Department?

We sincerely apologise for the inconvenience this has caused you and appreciate your patience whilst we resolved this matter.

Best regards,
Leisure Depot Customer Services Manager

Dear Jess,

We're really sorry to hear about the problems you've had with your new Coleman XL package. We always aim to deliver top-quality products and it sounds like we've let you down this time.

We understand how frustrating it must be to receive a product in this condition. We take complaints like this very seriously and want to look into it further.

We know we ask for photos when there's a problem, but we understand you didn't take any. We're sorry if this caused any confusion or upset.

We really want to sort this out for you. Could you please get in touch with our customer service team again when you can? We'll talk about other ways we can resolve this that don't need photos right away.

Again, we're really sorry for any trouble this has caused. We appreciate your patience while we work to put things right. Your feedback helps us do better.

Best wishes,
Leisure Depot Customer Service Manager

Dear Mark,

Thank you so much for taking the time to leave us this positive review. We're thrilled to hear that you're happy with your order and that our team was able to assist you in resolving the issue with the brackets.

At Leisure Depot, we strive to provide the best customer service possible, and it's always rewarding to hear when we've succeeded. Your feedback is greatly appreciated and will be shared with our team.

We look forward to serving you again in the future. If you have any other needs or questions, please don't hesitate to reach out to us.

Best regards,
The Leisure Depot Team

Dear Mr King,

We are truly sorry to hear about your recent experience with our company. We take all feedback seriously and we want to assure you that your concerns are being addressed.

We deeply regret that the product you purchased did not meet your expectations. We strive to provide our customers with high-quality goods, and we are disappointed to hear that this was not the case in your situation. We have a return and refund policy in place for faulty goods, and we would be more than happy to assist you with this process.

Regarding your experience with our customer service, we apologise if you felt that the service provided by Bob and Matthew was not up to standard. We are committed to delivering excellent customer service and we are sorry to hear that we fell short in this instance. We will be discussing your case directly with them to ensure that this does not happen again.

We would appreciate the opportunity to make things right. Please contact us so we can address your concerns personally and work towards a resolution.

Thank you for bringing these issues to our attention. Your feedback helps us improve and we are committed to making this right for you.

Best Regards,
Leisure Depot Customer Services Manager