Leisure Depot Reviews

839  Excellent
TrustScore 5 out of 5

4.8

In the Camping Store category

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Reviews4.8

839 total


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Rated 5 out of 5 stars

If you want it I bet they've got it. !!!!!!!

Needed a part for an awning urgently and found a very informative and comprehensive plan showing all the many parts , which enabled me to order with confidence the exact part required. From order of part to delivery was under 48 hours . This now allows me, a skin cancer patient to protect myself from the Imminent very hot Sunshine whilst enjoying a well needed break in my Motorhome as the Awning is must at this time of year to provide the shade anywhere it is needed. Leisure Depot can be relied on to respond quickly to your request, as their service is excellent.

Date of experience: 19 June 2024

Reply from Leisure Depot

Thank you for your 5-star review and for sharing your experience!

We're thrilled to hear that our detailed plans helped you confidently find the exact part you needed for your awning, especially under such urgent circumstances. It's wonderful to know that the quick turnaround from order to delivery has contributed positively to your comfort and protection during your motorhome break.

We are committed to providing reliable and efficient service, and your feedback confirms that we are on the right track. Thank you for trusting us with your needs, and we hope you have a relaxing and enjoyable time in your motorhome.

We appreciate your feedback and look forward to being of service again in the future!

Best Wishes,
The Leisure Depot Team


Rated 5 out of 5 stars

Leisure Depot offer excellent service

Leisure Depot was excellent shame Royal Mail re routed the parcel twice. I'm in Norfolk and the package was sent to Weston-super-Mare then onto Bristol! Shame as Leisure Depot dealt with my order immediately and despatched very quickly. Would certainly buy from them again.

Date of experience: 16 June 2024

Reply from Leisure Depot

Thank you for your 5-star review and for sharing your experience!

We're pleased to hear that you were satisfied with how quickly and efficiently we handled and dispatched your order. We apologise for the inconvenience caused by the rerouting of your package through Royal Mail. Your understanding and patience are greatly appreciated.

We're delighted to know that despite the shipping hiccup, you would consider buying from us again. We look forward to serving you in the future and ensuring another smooth experience!

Best Wishes,
The Leisure Depot Team


Rated 5 out of 5 stars

As good as it gets!

Quick and easy to navigate the website and find exactly what I was looking for at the cheapest price I could find anywhere on the Internet. Checkout was a breeze and delivery faster than a speeding bullet!
Brilliant!

Date of experience: 10 June 2024

Reply from Leisure Depot

Thank you for your 5-star review and enthusiastic feedback!

We're delighted to hear that your experience with our website was seamless and that you found our prices to be the most competitive. It's great to know that the checkout process was easy and the delivery exceeded your expectations.

We strive to provide an outstanding shopping experience, and your review confirms that we're on the right track. We appreciate your kind words and look forward to serving you again soon!

Best Wishes,
The Leisure Depot Team


Rated 3 out of 5 stars

Wrong Product

Two products having same description, leading to wrong purchase. They corrected and asked what is correct product and then sent wrong product. They were pretty good with dealing with my error and their error but the fundamental is two returns and no product at the end.

Date of experience: 09 June 2024

Reply from Leisure Depot

Thank you for your review and for bringing this issue to our attention.

We apologise for the confusion and inconvenience caused by the similar descriptions and the error in sending the wrong product. We understand how frustrating this must have been for you, especially after going through two returns without receiving the correct product.

We are actively working on improving our product descriptions and our fulfillment process to ensure that such issues do not occur in the future. We value your patience and willingness to work with us through this process.

We appreciate your feedback as it helps us better our services. We hope to have another opportunity to serve you and get it right.

Best Wishes,
The Leisure Depot Team


Rated 5 out of 5 stars

Great service first time using. Not the last.

First time using but really impressed. Best price for two sunbeds and fast despatch and delivery. They are saved in my top shortlist now.

Date of experience: 17 June 2024

Reply from Leisure Depot

Thank you for your 5-star review!

We're thrilled to have made such a positive impression on your first experience with us. It's wonderful to hear that you found the best price for the sunbeds and were satisfied with the fast dispatch and delivery. We're honored to be included in your top shortlist.

We appreciate your feedback and are looking forward to serving you again in the future!

Best Wishes,
The Leisure Depot Team


Rated 5 out of 5 stars

Excellent Service

Searched for a part online, Leisure Depot came up as the cheapest for the genuine original part. So ordered and 2 days later it arrived. Kept up to date with the delivery times, will definitely use again

Date of experience: 17 June 2024

Reply from Leisure Depot

Thank you for your 5-star review!

We're delighted to hear about your positive experience with us, from finding the genuine part at a competitive price to the prompt delivery and regular updates. We strive to provide excellent service and it's wonderful to know that we've met your expectations.

We appreciate your feedback and are thrilled that you would consider using our services again. We look forward to your next visit!

Best Wishes,
The Leisure Depot Team


Rated 5 out of 5 stars

Communication great

Thanks for the reminder to be honest
To be honest I don't need reminding
I've bought some taps for my camper they where branded so no problem. Your chosen courier was excellent and even phoned ahead to check address. Great service to be honest 👏

Date of experience: 14 June 2024

Reply from Leisure Depot

Thank you for your 5-star review!

We're so pleased to hear that you appreciated the communication and found the reminder helpful. It's great to know that the taps for your camper met your expectations and that our chosen courier provided excellent service by ensuring the delivery details were correct.

We appreciate your honest feedback and the recognition of our efforts to provide great service. We look forward to the opportunity to serve you again!

Best Wishes,
The Leisure Depot Team


Rated 5 out of 5 stars

Cannot believe that excellent service…

Cannot believe that excellent service still exists. I ordered a milenco giant caravan step on 13/06/24. Why ? It was the best price on offer. The free delivery was also a bonus BUT I in no way expected it to be delivered at 1310 on 14/06/24 !!! Wow, what great service. Leisure Depot are now my go to search for Caravan items. Fantastic service, I applaud you especially in the current financial climate. Thank you.

Date of experience: 14 June 2024

Reply from Leisure Depot

Thank you so much for your glowing review!

We're thrilled to hear about your excellent experience with our service and the speedy delivery of your Milenco giant caravan step. Providing great service at competitive prices, especially with the added benefit of free delivery, is something we pride ourselves on. It's wonderful to know that we've earned your trust as your go-to source for caravan items.

We appreciate your kind words and are motivated to continue delivering this level of service, especially during challenging times. Thank you for choosing Leisure Depot, and we look forward to serving you again soon!

Best Wishes,
The Leisure Depot Team


Rated 5 out of 5 stars

Good ordering process

I ordered an item on line. It was despatched next day and arrived by Royal Mail 2 days later as promised. The item was initially out of stock but I left my email details on their site and once stock was available (1 day later!) received an email advising me of availability and I placed my order. Very good on this my first occasion to use them.

Date of experience: 12 June 2024

Reply from Leisure Depot

Thank you for your 5-star review!

We're delighted to hear about your positive experience with our ordering process, especially with the prompt notification and quick dispatch once your item was back in stock. We strive to keep our customers updated and make every experience as smooth and efficient as yours.

We appreciate your feedback and are thrilled that your first experience with us was a success. We look forward to serving you again in the future!

Best Wishes,
The Leisure Depot Team


Rated 5 out of 5 stars

Reiche caravan kitchen tap

Very prompt delivery, item purchased seems to be exactly what I wanted but not had chance to fit it as of yet.

Date of experience: 09 June 2024

Reply from Leisure Depot

Thank you for your 5-star review!

We're pleased to hear that the delivery was prompt and the Reiche caravan kitchen tap you purchased is exactly what you were looking for. We hope that when you get the chance to fit it, it will meet all your expectations.

We appreciate your feedback and look forward to serving you again in the future!

Best Wishes,
The Leisure Depot Team


Rated 5 out of 5 stars

Super quick free delivery

Super quick free delivery, ordered in the morning and arrived next day.

Date of experience: 19 June 2024

Reply from Leisure Depot

Thank you for your 5-star review!

We're thrilled to hear about your positive experience with our super quick, free delivery. It's great to know that your order arrived the very next day after placing it in the morning. We strive to exceed expectations with our service speed.

We appreciate your feedback and look forward to serving you again in the future!

Best Wishes,
The Leisure Depot Team


Rated 5 out of 5 stars

Brought 2 chairs shopped about every…

Brought 2 chairs shopped about every where else was round the £200 mark with leisure depot £176 free postage arrived with yodel which were very good on the delivery

Date of experience: 09 June 2024

Reply from Leisure Depot

Thank you for your 5-star review!

We're delighted to hear that you found great value in shopping with us and are pleased with the delivery service provided by Yodel. We strive to offer competitive prices and efficient shipping to enhance our customers' shopping experience.

We appreciate your feedback and are thrilled that you chose Leisure Depot for your purchase. We look forward to serving you again soon!

Best Wishes,
The Leisure Depot Team


Rated 5 out of 5 stars

The product arrived with good delivery…

The product arrived with good delivery details. Sadly I'm an idiot and bought the wrong thing, I called leisure depot and they fully understood and we're happy to manage the return. Very happy with the service.

Date of experience: 09 June 2024

Reply from Leisure Depot

Thank you for your 5-star review!

We're glad to hear that the delivery details were satisfactory and that our customer service team could assist you efficiently with the return process. We understand that mistakes happen, and we always strive to handle such situations with understanding and care.

We appreciate your feedback and are delighted that you're happy with the service. We look forward to serving you again in the future and hope your next experience is just as positive!

Best Wishes,
The Leisure Depot Team


Rated 5 out of 5 stars

Product was available at really good…

Product was available at really good price and delivered very promptly. Excellent service.

Date of experience: 15 June 2024

Reply from Leisure Depot

Thank you for your 5-star review!

We're delighted to hear that you found the product at a great price and were pleased with the prompt delivery. We strive to provide excellent service and are thrilled to know we met your expectations.

We appreciate your feedback and look forward to serving you again in the future!

Best Wishes,
The Leisure Depot Team


Rated 3 out of 5 stars

Packaging and Delivery

Injection molded caravan steps are strong and sturdy.
But Packaging and Delivery was disgraceful in respect that Leisure Depot, packaged the steps in a thin plastic bag, and DPD had thrown it about to cause scuff marks on edge of steps

Date of experience: 01 June 2024

Reply from Leisure Depot

Thank you for your feedback and for bringing this issue to our attention.

We're glad to hear that you find the caravan steps strong and sturdy. However, we sincerely apologise for the issues with the packaging and delivery. We aim to ensure that all our products reach our customers in perfect condition, and it's clear we fell short in this instance.

We appreciate your comments and will address this with our packaging team and delivery service provider to prevent such occurrences in the future. Your satisfaction is very important to us, and we hope to serve you better in the future.

Best Wishes,
The Leisure Depot Team


Rated 5 out of 5 stars

Excellent service

Really good price and excellent service! I put the order in on a Sunday morning and was informed on the Tuesday that my item would be delivered that day! I would definitely use Leisure Depot again!

Date of experience: 02 June 2024

Reply from Leisure Depot

Thank you for your 5-star review!

We're thrilled to hear that you were pleased with the pricing and the service you received. It's great to know that the communication and delivery were up to your expectations, especially with such a quick turnaround from order to delivery.

We appreciate your feedback and are glad to hear that you would consider using Leisure Depot again. We look forward to serving you in the future!

Best Wishes,
The Leisure Depot Team


Rated 5 out of 5 stars

Excellent Service

I ordered a part for my caravan. When it arrived I realised that I had ordered the wrong size,
I rang customer service and they immediately sent the correct one to me along with instructions on returning the original.
Absolutely faultless service! Well done.

Date of experience: 06 June 2024

Reply from Leisure Depot

Thank you for your 5-star review and for sharing your experience!

We're delighted to hear that our customer service team was able to assist you efficiently with the exchange. It's our goal to make sure any issues are resolved quickly and smoothly, and we're glad we could provide you with faultless service.

We appreciate your kind words and look forward to serving you again in the future!

Best Wishes,
The Leisure Depot Team