Bupa UK Insurance Reviews

I've been using Bupa Insurance recently and I have to say, I love their service! They handle claims in such a transparent way, which made everything really easy for me. Plus, their website's UI is super straightforward. I was able to load my receipts in just 3-4 minutes. Highly recommend Bupa for anyone looking for hassle-free insurance!

One suggestion I have for Bupa Insurance is to show submitted but not yet processed claims. It would be really helpful to see them listed, just to make sure they have been submitted correctly.

Date of experience: 15 June 2024

A professional service run by professional staff. From the initial telephone call, where you can speak to an actual human being without being in a queue for hours and not speaking to an AI generated speech bot. Appointments are quick to get and the follow up consultation is exemplary.

Date of experience: 24 June 2024

I am so happy about the way you responded to my claims. It was speedy and I received my claims successfully. I would recommend Bupa UK insurance to those seeking for a reliable dental insurance.

Date of experience: 25 June 2024

Fantastic service, very quick & efficient & every advisor I’ve spoken to has been very helpful. No long queue times to get through to customer service either. Well done bupa superb service once again, thank you.

Date of experience: 18 June 2024

My first time submitting a claim via the online portal and found it to be fairly straightforward. BUPA communicated well as to status of my claim - turnaround very quick. Reimbursed within 4 days.

Date of experience: 18 June 2024

This is the first time I’ve used Bupa Dental afyer taking out a recent policy. I can not recommend enough, so efficient & prompt payment. Thanks Steve

Date of experience: 15 June 2024

Claiming for recent visit to hygienist was straightforward. Sent my proof of payment etc and I received confirmation back very quickly that my claim was successful, and I would be reimbursed full amount which I was very surprised at as the previous company my firm used only reimbursed about a third of the cost.

Date of experience: 11 June 2024

The Dentist was amazing, i had not been to the dentist for years so when i arrived the dentist put me at ease and the treatment for me personally was life changing.

Thank you Bupa

Date of experience: 18 June 2024

Called an got a telephone consultation with a physio the day of my first contact. Talked through my symptoms, suggested actions and possible next steps. Received a exercise email within 10 minutes of the call. Follow-up offered (and taken) a week later.

Date of experience: 06 June 2024

Quick and easy to get pre-authorisation for a consultation and follow up procedure, both through the Touch app and also by phone at very short notice.

Everything was explained very clearly and I was sent details of the consultants I could choose from straight away.

Highly recommended!

Date of experience: 20 June 2024

We have a patient at Manor Court - Southall UB1 2SH and she has complained because when they clean her in bed they clean her face after her bottom with the same flannel and now she has bruises in her arms from the previous night. They tried to blame her nails but her nails were cut the day before.

Date of experience: 24 June 2024

service not as advertised. Nupa admitted this following my complaint and changed their information accordingly.
despite this no refund was offered on what was a totally wasted treatment.
I will never use them again and advise anyone to use a rival. I've had much better service through vitality

Date of experience: 14 June 2024

Since switching online GP from Babylon to their own system, service has been let down significantly. A few examples:
1. Appointments are short, and relevant doctor / nurses are not keen to stay on the line even to wait for finding a mirror, or switch to another line so that a better equipment can be used.
2. Appointments for kids cannot be easily booked online, but have to be done via phone call. This is of utmost inconvenience as most of the time the appointments are for kids.
3. Notes provided are not detailed enough.

Date of experience: 03 June 2024

Once you eventually get through on the phone- process is straightforward, however, every time I’ve called 10-20 minute wait to get to speak to someone- this would suggest Bupa don’t have enough call handlers. Could do better.

Date of experience: 20 June 2024

Tooth cleaning is extra? I've not used a private dentist before so perhaps this is standard practice, but I thought tooth cleaning was part of any dental checkup. Instead it's another appointment and another £145...

Date of experience: 21 June 2024

I was well looked after at every stage of the process. The physiotherapist who answered me over the phone was very friendly, he made me feel safe with the professional information he gave me and tried to listen to me very attentively.

Date of experience: 14 June 2024

On contacting BUPA initially I was told the Consultant that I had been recommended to see was not on the Open Referral Network so they were unable to cover, however they assisted with finding a consultant that I could see and gave me a pre-authorisation code straight away. The consultation was very through and a date set for surgery.

Date of experience: 24 June 2024

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I recently had the pleasure of experiencing the exceptional services provided by Bupa Healthcare, and I am thoroughly impressed. From the moment I walked in, the staff was welcoming and attentive, ensuring that every aspect of my visit was comfortable and efficient.

The medical professionals at Bupa are not only highly skilled but also incredibly compassionate. They took the time to listen to my concerns, explained every step of the process clearly, and made sure I felt at ease throughout my treatment. Their state-of-the-art facilities and commitment to the highest standards of care truly set them apart.

Bupa’s seamless coordination and dedication to patient well-being were evident in every interaction. They went above and beyond to ensure that my healthcare needs were met promptly and effectively. It’s clear that Bupa places a strong emphasis on both the quality of care and the overall patient experience.

I am incredibly grateful for the outstanding service provided by Bupa Healthcare. Their professionalism, kindness, and expertise have made a significant positive impact on my health journey. I highly recommend Bupa to anyone seeking top-notch healthcare services.

Thank you, Bupa Healthcare, for your amazing dedication and care!

Sincerely,
Paul Robinson

Date of experience: 01 October 2023

I am so pleased that my company has provided us with Bupa cover, unfortunately, i have had to use it a lot due to health problems, but Bupa and everyone I have ever spoken to have always helped me and made getting procedures authorized very easy. <3 Thank you :)

Date of experience: 18 June 2024

Very slick and no nonsense. The portal has it all and the instant claim process with links being sent to your mobile is really efficient. Everything crystal clear and up front. Great experience.

Date of experience: 20 June 2024