Saxo Group Reviews

Excellent support from Pradul! He patiently guided me through the process of funding my accounts as I was growing frustrated. He provided me a better option than my original plan where it is provides me the flexibility of trading in various currencies.
I really appreciate and is grateful for his help.
Thumbs Up!!!!

Date of experience: 27 September 2024

Saxo Group has been a delight to work with. I encountered a small technical issue, but it was resolved very quickly by caring, kind, and polite customer service. When dealing with financial matters, this kind of professionalism is most appreciated. Shout out to Pradul! - Thanks!

Date of experience: 25 September 2024

Angry after months of not being able to unblock my account. Lost money due to not being able to stock up funding!
After several times of uploading documentation and explanations I still get an alert that my account is blocked. If I click on it I get a screen that says 'validated!' NOT.
- It's a big minus not being able to directly communicate with the validation of my information.
- the 'path' to make a support ticket is very ugly and unclear
- not possible to upload a screenshot in the chat
- chat closes when I change to the app to make a screenshot
- standard answer regarding the info that I should supply makes no sense at all
- no response to support ticket
Etc etc

Date of experience: 26 September 2024

We have been customers of Saxo for over 10 years, several months ago we were asked to provide more KYC information for all 3 accounts we have. Without warning all accounts were frozen from investing. The process was very long and drawn out with continuous questions for information already supplied. Eventually 2 of the accounts were unlocked, but a 3rd is still a problem despite the same information being supplied for all 3 accounts. Responses are very slow and very often unclear as to what the status is, limitations on uploading documents mean we have to send screen prints only to be told they cannot see all the information! I have sent them in email as well but that is never looked at. Possibly the most unprofessional finance company I have come across. Prior to this they were excellent which is why we have stayed for over 10 years but now it's difficult to find a good reason to deal with them.

Date of experience: 24 September 2024

A very trustworthy company that is constantly working on user-friendliness and introducing a lot of new developments, which makes the broker one of the most advanced and above all cheapest to use! As an swiss based investor it's the absolut best. Clearly, the programm as a whole is complicated, but you get used to it very quickly.

Date of experience: 18 September 2024

I have sent emails 2 months ago, still no reply. I have called several times, they raised a ticket and still no action.

I just need to withdraw my money to a different account than the original and that is simply a use case that they consider out of this world or maybe any use case where money is withdrawn from their system is out of this world if you ask them? Next stop: eToro?

Date of experience: 22 September 2024

First of all a very big Thank-you to Gurpreet Kaur for clarifying some of the doubts I had with the transactions and software. I had another supporter prior to her who was helpful but did not really solve my issues.

Date of experience: 17 September 2024

Terrible bank. Sometimes they send me emails with some communication I need to read through a link in the email. I don't click links in emails, as everybody knows they might be a virus and the banks keep telling people not to click on links. So I log into the bank's website, and there is no communication. So I don't know that that communication was about. There is no way to know through the bank's website! It's ridiculous!
Another thing: they keep asking me to update my details, but again, it's all through a link in an email. I log into the website and there is no information as to what I need to do. I ask customer service, and they say that all my data are up to date. Then, after several months, I receive an email telling me my account is going to be closed because I didn't update my information.
Good riddance. I changed bank.

Date of experience: 20 September 2024

As a client that needed to register to use portal because of United Global deregistration. Pradul was very helpful explaining my options and what choices I had. Going beyond to explain what was accessible and what things meant.

Date of experience: 16 September 2024

Vivek was open and honest. He told me where he was speaking from. His dialect was concordant with my own. I became increasingly confident that he understood my problems and was able to problem-solve and redirect me to the task inhand.

He was patient and waited till I caught up with his directions. He inspired me to ask more complex questions. He made me feel confident that future questions would be answered so that I could trade more confidently

Date of experience: 09 September 2024

Vivek was extremely helpful. He listened attentively, took the necessary time to verify my identity thoroughly, and addressed my query with professionalism. My call was answered promptly, and I’m very satisfied with the overall experience.

Date of experience: 17 September 2024

The app is very easy to find your way around. Transactions are a breeze and many of the free articles are helpful.

Date of experience: 24 September 2024

After having accounts with Saxobank for the best part of 15 years we received an email advising us that all Cyprus accounts will be closed. Absolutely no explanation. Then the next thing are the hoops that you have to go through to get your money and stocks out and over to another broker.

Date of experience: 10 September 2024

A young lady by the name of Aditi helped resolve and urgent matter for me with great professionalism and excellent follow up. I would like to thank Saxo for the excellent quality of their Support team.
Thanks very much again, Aditi!

Date of experience: 10 September 2024

Outstanding user experience. By far the best self-investment platform in terms of the breadth of instruments and associated costs.

Date of experience: 23 September 2024

Competent, knowledgeable, courteous, polite!

Thank you!

And if you would stop threatening to close down my account for no reason at all it would be even better! Who asks for receipts of the money transferred to an account after more than 10(!) years after opening that account?

Date of experience: 04 September 2024

This assistant was the most helpful and knowledgeable of all the different people that i talked to at Saxo. He assisted me for almost 2 hours. He has a deep understanding of this platform. Helpful, respectful, knowledgeable and tolerant of a demanding customer like me.

Date of experience: 11 September 2024

Subject: Ongoing Issue with Account Funding - Case No. SAX-5724975-D2G9Z4

I am extremely dissatisfied with the service at Saxo Trader Go. On 3/9/2024, I attempted to fund my account using a debit card, which failed. Following this, I initiated a bank transfer of £100 to my Saxo account. Despite the transfer being completed over five working days ago, the funds have not yet appeared in my account.

I reached out via email (Case No. SAX-5724975-D2G9Z4) and initially provided a screenshot of the bank transfer as evidence. I was surprised by your response dismissing mobile screenshots, as mobile apps are commonly used for banking today. Afterward, I uploaded a PDF of my latest bank statement as requested. The system then claimed the issue was resolved, but my £100 is still missing, and I have received no further updates.

This lack of transparency and slow response is frustrating. Please clarify where my £100 is and resolve this issue promptly.

Date of experience: 06 September 2024

Pradul was courteous, knowledgeable, and efficient. He rang back as he said he would. A joy to deal with.

Date of experience: 17 September 2024

I have had an account with Saxo for ten years and have found day to day operations reliable.
They offer named points of contact, useful help pages, and some news and market assessments. The staff are generally helpful and supportive.
While it would always be nice to have more, Saxo offers a wide range of investment instruments, and its trading platform is straightforward to use with useful reports available. In particular, I find the algorithmic trading facility helpful to automate order placement.
While for the most part I rate Saxo highly, my experience of the KYC processes is that their requests are sometimes cryptic and lack a personal touch.

Date of experience: 03 September 2024