teema.co Avis

The company issued a tracking number and still over a week later did not ship my order. I contacted them to see if it was lost. They ignored my inquiry. I called my credit card company to dispute; then received an email that they did not receive my first email and they already shipped. I included my first email and I wanted my order cancelled because it had been weeks and the birthday I purchased the items for had passed so I no longer need the Teema towels. FYI I bought the sand cloud towels and they came in 4 days as promised; perfectly. Teema towels customer service is awful. They said since it already “shipped” like 4 weeks ago I would need to pay to return them. Awful customer service.

Date de l'expérience: 05 décembre 2023

I needed a lightweight wrap for my overly air-conditioned office and saw Teema advertised on Instagram. Checked out their website and decided to order one. Product came quickly and was beautifully made -- just what I was looking for. I was so pleased, I ordered two more. My experience was very positive and I highly recommend Teema.

Date de l'expérience: 08 août 2022

Their customer service sucks. I ordered a bundle. Never received tracking number. Contacted customer service and I get this reply, "Sorry you feel that way. I'm definitely trying over here." after telling him I got vague answers from the last rep I spoke with. Also, finally received my bundle missing 2 towels. Been waiting 2 days so far for a response and am getting nothing. I tried their phone number and their mailbox is full. Also, tried filling out the form on the website and is getting nothing. I love supporting small businesses but if your business gets so busy that you can't keep up with customer service, hire more people or you will just make people pissed off. Will update if I ever get a response.

Date de l'expérience: 12 juin 2021