UPS Reviews

Hello,
I ordered a printer through Costco, expecting it to arrive on a wednesday. According to UPS notes, I had no directory, no buzz code given. Also, they did not have my appt. #. I gave Costco all information, my entire address (including appt.# and my phone number, but nowhere I needed to provide buzz code). Costco is now giving me a $50 gift card that I need to wait for 2 days to receive. I find out that the UPS drivers are not allowed to carry phones, so no phone call from them. I waited all day for them to arrive with no phone calls, or updates. I had to track the parcel on Costco.ca and says it is still not being delivered. It is now Friday. I called UPS, they say I "may receive it today". There window for residential delivery is from 0900-1900. So, I need to wait in my suite all day for this delivery that "may come today". I called a UPS store and they said they don't handle parcels but UPS has a warehouse at 1000 King Edward St., Winnipeg. The warehouse has no phone number and you can not go the location for pick-up. So, my printer parcel is now in no mans land, perhaps at the warehouse, perhaps in the UPS truck...
I guess I am just forced to wait!

Date of experience: 25 September 2024

Just been notified by UPS that my delivery is going back to the supplier after the third delivery attempt. Problem with that is they have only tried twice and BOTH times I was at home when they 'supposedly' tried to deliver it. This is the ONLY courier I always have problems with, they either don't even attempt to deliver and just lie or just drive straight past and say no-one was home. WORST courier firm drivers by a LONG way....

Date of experience: 27 September 2024

It's the lying which grates. I've just experienced the "incomplete address" trick. i.e. Friday afternoon, perhaps someone running behind schedule decided.... I've had enough for the day, I'll just pretend the address is incomplete & return to base, probably for my delivery & a few others. The address is complete & in the 3 years I've lived here, no delivery person has failed to find the obvious apartment building with its name emblazoned on it. Frustrating.

Date of experience: 27 September 2024

The lying, failure to follow through, and trickery is so disheartening. Not only did I have to call UPS to make them finish the job/deliver my package after self-clearing it, I have since had to call back five times (and been given the run around on each call) as the package wasn’t left at my door. It feels like a total abuse of power that UPS will declare a package delivered and close the “investigation” (lmao) without providing any information as to the results nor any proof the package was left where they claim, at my address. The lack of integrity is really disappointing. Their only job is to leave the package at the correct address. I urge companies not to ship with UPS.

Date of experience: 12 September 2024

We already know UPS and Fedex provide no customer service or any kind of guarantee but now UPS wont even print a label and send a letter unless we show our legal ID so they can get all of our info on their lists. If these companies are allowed to he mainstream services they should have to provide at least their most basic service without requiring our legal documents for them to have.

Date of experience: 29 September 2024

How do these losers stay in business?!?!?!
I ordered a pair or high-end audiophile-grade bookshelf speakers. UPS claims that it “attempted delivery” for 4 days in a row. That’s a lie! I checked my surveillance cameras. Not even one delivery attempt was made. Now they lost the $4,000 package! What a bunch of incompetent losers!
Don’t buy from merchants who use UPS.

Date of experience: 25 September 2024

Keep driving across my lawn. I asked them to stop, modified my delivery instructions, I moved my planters boxes into the lard yet today a driver found a way through almost knocking over our wheelchair landing ramp. I will be finding out what my legal options are and will throw some cash at this problem if needed.
Total dis-respect for personal property.

Date of experience: 25 September 2024

UPS SUCKS! They delivered a much needed package to another address. When I attempted to file a loss on line with UPS it was denied claiming the shipper (Bloomingdales) didn't allow one to place a claim with UPS even though UPS was responsible for shipping the item!?!?! Total BS to not take responsibility for their error.

Date of experience: 25 September 2024

"Shipment Received, Package Acceptance Pending" You did NOT receive a shipment. You received the notification that one would be coming. The lack of transparency FOR DAYS is FRUSTRATING. Stop updating the date of arrival for things you don't even have in your possession. Just be honest. Stop creating expectations you know you cannot meet. "Shipment info received, Package not yet received" would be more honest. Stop lying.

Date of experience: 20 September 2024

UPS says that they need adress information but the sender has provided the correct information. They refuse to deliver it and might return it to sender.

This is not the first time there are problems with UPS. Almost always it is nearly impossible to get packages that are sent with this company.

Now Amazon has started to use UPS so I guess this will be the last package I order from that place. They have always used DHL Express which were great.

Why dont companies care at all who their carrier is.. they must know how bad UPS is right? They are probably cheaper but useless.

Date of experience: 27 September 2024

Horrible experience. I waited for a very important package to arrive on the timefreme they provided, before and after it and to my surprise, they said that my name was not on the address which is a LIE. I called them and they just decided to ship it on the next available date which is two days from the last day it should've arrived. LIARS and INCOMPETENT

Date of experience: 27 September 2024

UPS Ground delivered a HUGE VERY HEAVY package at our doorstep that belongs to the neighbors down stairs where we live. I called to let them know one hour before they closed. They never came to get it. I called again and they said that can't do anything until Mobday because they are closed. If I was that person who did not get their package I would campaign against UPS Ground. They suck just like Youtube says.

Date of experience: 28 September 2024

One of the worst if not the worst delivery company. NO updat, No liar has knocked on the door, NO liar has rang the bell, NO liar has left a missing card at the address. But they decided to deliver the parcel to ther access point. Really very bad behaving and impoliteness. NO respect to customers. You can see how many one star and no response.
1Z672W436853985436
Unfortunately this website not allowed to upload pictures/videos. I captured their driver by my mobile so I was in but they lie shamelessly.

Date of experience: 26 September 2024

I paid extra money for a parcel to be delivered to me AS SOON AS POSIBLE, five days later they didn't pick up the parcel and they said we have tried to pick it up but no one was there (the place is a business address so someone is there from 08:00 till 17:00 every day ) and order it to be picked up between 10:00 and 16:00
i wouldn't recommend them at all

Date of experience: 23 September 2024

Always delaying packages. One day I hope to receive my items, I paid for priority delivery and yet am waiting over a week because UPS keeps delaying it. It's out for delivery every day and every day they delay it again. Useless!

Date of experience: 27 September 2024

We shipped gold ornaments worth > $10000. These were stolen by the ups store people and shipped empty box to us. We took declared value program. After 2months, ups denied the claim stating ‘nothing is lost in transit’. I don’t know why, we had to spend more for taking this program and ups doesn’t take responsibility for what they promised. We lost the attached gold ornaments at the ups 1805 store itself. uPS capitol dragged it for 2 months with every day follow up call , finally declined the case. When ups doesn’t take responsibility, why should they accept declared value program? Take additional money? Please be careful while using UPS, they’re very dangerous. Horrible experience

Date of experience: 02 August 2024

I have reached out, more than 10 phone calls, more than 50 minutes of calling with customer support. For a package I have NEVER received. From sh$t tracking to an uneditable address change, to never ending payment reminders all for something that never arrived.

I have mailed about a dozen times and got a written confirmation TWICE that the due payment was cancelled and they would resolve the issue. Never happened, today I got another letter in my mailbox asking to pay the amount, you can't deliver packages, however reminders for payments for ghost packages isn't a problem. I'm ritually burning these letters, wouldn't ship horse sh$t with you guys.. Actually maybe I just might ..

Get your act together.

Date of experience: 26 September 2024

I would give zero stars. No customer service website doesn’t work to change delivery, ups don’t find address. I hope they will do better.

Date of experience: 29 September 2024

UPS always has great customer service especially Bryan of UPS store#3156! He was very knowledgeable and courteous. Thank you!

Date of experience: 17 September 2024

The worst delivery service EVER!! Every time my packages are delivered using UPS it says UNDELIVERABLE! I am literally sitting by the door waiting, all other delivery services like Amazon, FedEx, USPS etc...have no problems. Whenever it says will be delivered by UPS I get anxiety, because I already know it will be a problem, and there is no live customer service to complain to. A lot of times when I find out it will be delivered by UPS I cancel my order. WORST DELIVERY SERVICE EVER!!!

Date of experience: 24 September 2024