Frequently Asked Questions

What should I do if I have a technical problem with my subscription plan?

Please contact our Account Support if you are having problems with the purchase of your subscription plan or if you are having any other problems with your existing subscription.

Service
What is Nutaku? Is Nutaku a game developer? Do I have to pay to access games on Nutaku?
Gold Recharge Subscription
What is the Gold Recharge Subscription program? What does “Beta” mean? What are the differences between the subscription plans? How can I pay for my subscription? When do I receive my monthly subscription Gold? When do I get billed for my subscription? What are all the benefits included with my subscription? Where can I see information about my subscription? Can I change my subscription plan? If I change subscriptions, when will I start receiving the benefits of my new one? Can I subscribe for more than a single plan? Do I need to stay subscribed for an amount of time? How do I cancel my subscription plan? How do I change my payment method? My subscription didn’t renew automatically! What should I do? What should I do if I have a technical problem with my subscription plan? I have been banned/suspended. What will happen to my subscription? Can I transfer my subscription gold or plan to another account?
Online Games
Can I play against other people? What can I do about not receiving an in game item that I have purchased with Nutaku Gold? How do I contact a game developer? How do I check a reply from a game developer? How do I save my game data? How do I delete my game data? What if I find improper content? My game data is gone after I haven't logged in for a while. Why does my screen sometimes go black during in game cutscenes?
Downloadable Games
How do I buy a game on your site? How do I download a game that I’ve purchased? What operating system (e.g. Windows, Mac, Linux) is required to run my game? I noticed a bug or error in the game. Who should I report this to? Are the games I've purchased linked to my Nutaku account? What happens if I lose access to my Nutaku account? Do the games in Nutaku’s store feature Digital Rights Management (DRM)? Do I need to be logged into my Nutaku account to play one of my downloaded games? Can I download my games onto multiple devices/computers? Do I have to buy games with Nutaku Gold? How do I install a game I’ve downloaded from the store?
Profile
Why can’t I log in to my Nutaku account? How do I find my Profile page? I`ve lost my password, what can I do? Can I edit my registered profile? How Do I Buy Gold? Any tips for when I'm registering a profile? How do I close my account? Does Nutaku have any rules or regulations that I have to follow?
Functions
What is the “Message” icon on my profile tab for? How long are messages stored? How do I unsubscribe or change settings of notification emails? How do I change my avatar? How can I report a game that is violating your Terms of Service?
Unity Web Player
What is Unity Web Player? How do I install Unity Web Player? I have a problem while installing Unity Web Player.
Miscellaneous
How do I contact Nutaku regarding problems with the site? Why did I get a warning email? What actions should I take if there is a conflict between users? Can I refund my in-game purchases of items or currency? Why can't I register a profile if I'm under 18? The website says my browser isn't supported. What browser should I use? How do I unsubscribe to the newsletter?
Membership Registration and Payment Method
Do I get charged when I register for membership? Why do I not get emails from Nutaku? Why is there a payment surcharge added to my transaction? Why is my purchase pending?
Login
I forgot my password. What if I forget both the email address and password linked to my Nutaku account? I lost/had stolen my device where I turned on auto-login.
Gold
What is gold? Where can I purchase gold? What payment methods are available to purchase gold? How can I check my gold balance? Does purchased gold have an expiration date? Can I return/get refunded for gold?

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Support Contacts

If you are having problems with your Nutaku account.