Tiqets Reviews

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Rated 5 out of 5 stars

We used Tiqets to attend a Mozart Concert

We used Tiqets to attend a Mozart concert at the Musikverein Venue in Vienna. It was a smooth and easy process. I downloaded the app, and it helpfully sent me a reminder shortly before the event. It also sent me to the tickets on my phone, making the process easy.

The concert exceeded all our expectations. The musicians were truly gifted. There was a surprise inclusion of several movements from a couple of flute concertos, which excited me as I play the instrument. The flutist performed impeccably. Seats were good. Acoustics were excellent. I had a knee injury, so they directed me to the elevator which was nice.

Highly recommend Tiqets.com!

Date of experience: 24 May 2024

Rated 5 out of 5 stars

Worthwhile visit to Titanic

Excellently laid out inventive and wholly captivating story telling. No matter what you think you know this evoquation of events, From planning and building the ship, Belfast and life in general at that time through to her refurbishment, passengers, the voyage and it’s terrible ending, there is still so much to learn. Every care though has been made to ensure that ultimately you mourn the loss of so many, whilst marvelling at the efforts to build her, recover those lost and eventually find the ship. It is a very moving experience.

Date of experience: 13 May 2024

Rated 5 out of 5 stars

All worked well with the Essentials Pass

We used the Essentials Pass (with a Public Transport Card) and all worked as described. We could download the audio guides in advance of our stay (1 download each). We went to the Terminal 2 railway station for our travel pass however you have to go down to the metro on a lower floor to print out our transport cards (some more pre-information would be helpful). The timed fast track entry to Park Güell and Sagrada Familia all worked well (and saved lots of time).

Date of experience: 20 May 2024

Rated 5 out of 5 stars

Wonderful guide

The guide for the Colosseum was incredibly knowledgeable. She was also very sensitive to everybody in the group as we had some that were a little bit slower. 3 1/2 hours is a very long tour so I would suggest very comfortable shoes and sunscreen. Terrific experience.

Date of experience: 25 May 2024

Rated 5 out of 5 stars

Guaranteed access and no long queues

Good combination ticket for the cathedral and the Reales Alcázares of Seville + city guide app! Solid information that was completely correct and everything went smoothly! Handy to avoid waiting in queue for a long time and to be sure of your access!

Date of experience: 17 May 2024

Rated 5 out of 5 stars

Two great trips in Rome!

Booked twice with Tiqets. No cancellations or double bookings unlike other companies! Coliseum on the 21st, Vatican City on the 22nd. Great tour guide, Anuncianata for the colosseum, self guided Vatican. Highly recommend.

Date of experience: 21 May 2024

Rated 5 out of 5 stars

Tiqets in Paris and Barcelona

Have used Tiqets in Paris and in Barcelona, both experiences were top-notch. Easy to get tickets when other online systems were either booked up or choked with sales pitches. Activating the tickets was trivial ly easy. No tech hiccups, no hassles from operators. Only suggestion I might make is to make it easier to actually find the guide(s) when a tour is the activity.

Date of experience: 20 May 2024

Rated 3 out of 5 stars

Wnderful site, overpriced tour

The gallery Borghese is a wonderful place, but the tour was not at the same level. We were promised a tour of 2 hours and we were at the gallery hardly an hour nd a half/ The guide was too chatty about irrelevant issues, although clearly knowlegable. We could only find tours at 95 Euro per person which is way too expensive!

Date of experience: 23 May 2024

Reply from Tiqets

Dear Avizohar,

Thank you for taking the time to provide us with feedback about your experience with Tiqets.

We're sorry to hear you were disappointed with our service. We strive to assist our customers to the best of our ability and apologize if you feel otherwise.

We appreciate your understanding that the tour content itself is not under our direct control.

For some venues, we have to charge a booking fee, just like any other company acting as an intermediary, in order to keep providing our service. This charge covers all the costs associated with getting your tickets to you. We understand your frustration, but we want to kindly remind you that our website displayed these prices before your purchase.

If you have any further questions or concerns, please contact us via email at customerservice@tiqets.com


Team Tiqets

Rated 5 out of 5 stars

Nathan was fabulous

Nathan was fabulous, not only sharing his knowledge of photography but showing us the best places for pictures. Cinque Terre was absolutely beautiful and a must for travelers in that region.

Date of experience: 24 May 2024

Rated 5 out of 5 stars

Excellent guided tour

Everything about this experience was awesome. Maria was there at the meeting point and clearly identified herself. She was an excellent guide who was very knowledgeable and helpful.

Date of experience: 22 May 2024

Rated 5 out of 5 stars

Early morning tour Vatican, Sistine Chapel

Just went on the early morning tour of Vatican museum, Sistine Chapel and St Peters Basilica with Barbara. She is so enthusiastic and it showed with her tour. One of the best tour guides I've ever had. Highly recommend. Very organized, on time. Wear comfy shoes.

Date of experience: 23 May 2024

Rated 3 out of 5 stars

The tour was ok

The tour was a little boring. More interesting information could have been provided, and definitely delete the repeated section! I bought 48 hours and after the first round trip, I wasn’t really interested to hop on hop off. Also, not your fault, but the red route didn’t operate on one of the days because of the marathon. So I really didn’t get value for money.

Date of experience: 24 May 2024

Reply from Tiqets

Dear Jude,

Thank you for taking the time to provide us with feedback about your experience with Tiqets.

We're sorry to hear you were disappointed with our service. We strive to assist our customers to the best of our ability and apologize if you feel otherwise.

We appreciate your understanding that the tour content itself is not under our direct control. We hope that despite this, you were still able to enjoy the experience.

If you have any further questions or concerns, please contact us via email at customerservice@tiqets.com


Team Tiqets

Rated 5 out of 5 stars

Great Fado show

Great Fado show in a small but cozy and intimate place. The first part of the show was performed by a group formed by University students (very professional), and the second part was performed by a professional singer and two great musicians. 100% recommended!

Date of experience: 17 May 2024

Rated 3 out of 5 stars

Booking issue

We were travelling to Florence and advised to book in advance for both il Duomo and for the Uffizi… we were obliged to buy a combined ticket including a ticket for a second gallery but…. There were no slots available on any of the dates that we were there for the other gallery. The website would not allow us to skip booking for the other gallery and so we had to pick a slot after we had left! In all probability someone missed visiting because we had been required to book a slot regardless… in fact that may be why we couldn’t get a booking at a time when we were there.

Date of experience: 20 May 2024

Reply from Tiqets

Dear Mark,

Thank you for your feedback. We regret that your experience did not meet the positive standard we strive for. We hope you were still able to enjoy your visit. thank you for bringing this matter to our attention we'll take your feedback into account for future enhancements.

Kind regards, Team Tiqets.

Rated 2 out of 5 stars

The audio guide would not load

The audio guide would not load. Despite 3 very tech savvy people, it was impossible to access. Therefore, not only did we waste our money on this guide, it also impacted our enjoyment of the Campanile as we were lacking all the relevant information. Very disappointing indeed.

Date of experience: 21 May 2024

Reply from Tiqets

Dear Customer,

Thank you for your feedback. We apologize for the inconvenience you experienced with the audio guide. We regret to hear that you encountered difficulties and that it impacted your enjoyment of the Campanile. We have noted that you did not contact us regarding this issue, and in such cases, we encourage customers to reach out to us so that we can assist them promptly. We sincerely apologize for any frustration this may have caused and would have appreciated the opportunity to help resolve the situation.

Additionally, we understand the importance of providing a seamless experience for our customers, and we take your feedback seriously. Your satisfaction is our top priority, and we are committed to ensuring that future visits are more enjoyable.

If you encounter any further issues or have any concerns, please do not hesitate to contact us. We value your patronage and hope to have the opportunity to exceed your expectations in the future. Kind regards, Team Tiqets