You can dispute fraudulent transactions made with your Google Pay account. You can also cancel some payments.
Step 1: Check if the transaction is complete
- A transaction can’t be disputed until it’s complete.
- The amount shown for transactions that are still processing are temporary and may change.
- After you cancel an order or payment, it can take some time before your account is credited.
Step 2: Check if the transaction was made by someone you know
If a family member or friend had access to your Google Account or payment method and made the transaction, go to the appropriate section below.
Cancel a Google purchase
Important: This info is for individuals, not businesses. For Google Pay for businesses, go to the Payments Center Help Center.
- Cancel a Google Play payment
- Request a YouTube refund
- For other Google products, go to the Help Center
Cancel a Google subscription
Important: When you cancel a subscription, completed payments aren't refunded. Cancellations can't be undone, but you can always resubscribe.
Cancel payment made to a business with the Google Pay app
To cancel a payment made to a business in a store, on the web, in an app, or with the Google Pay app, contact the merchant.
Step 3: Dispute or report an unauthorized payment
Dispute a payment for Google products
If you think a fraudulent payment was made for a Google product like Play or YouTube, you can dispute a transaction.
Dispute a transaction you don’t recognize in the Google Pay app or on the Google Pay website
If you find a transaction in the Google Pay app or on the web that you don't recognize, contact your financial institution or the merchant where the transaction was made.