14,352 total
I ordered a pair of glasses but received the wrong item. The investigation has been going on for weeks, and I keep getting the runaround. I hope it gets resolved soon, but it's already been dragging on for far too long. Overall, it's a very frustrating experience.
Date of experience: 30 June 2024
Ordered some men’s shoes on 8 August when received theiy were not as advertised they didn’t have Dainite soles as in the description. We were promised a refund, several emails later they have taken out the 2nd £73 payment from PayPal and still no refund or communication. AVOID this company. Please respond to my emails as to where our refund is, please.
Date of experience: 08 August 2024
Received the wrong size of the shirt. After lack of communication I finally received the retourlabel. I shipped the shirt back but afterwards they declined my shirt and told me I wore it and they found it suspicious that I didnt contact them immediately but after 3 days. I Never ever wore the shirt who is 2 sizes smaller than what I normally wear. Basically when you buy something and they dont have your size. They’ll send you a smaller one which is probably hard to sell for them. Just to get rid of it. And they’ll tell you that its unrefundable. They are basically scamming in my opinion.
Date of experience: 17 August 2024
Reply from Miinto Nederland
Dear Fregga,
Thank you for sharing your experience with us.
We are a collective of over 900 independent fashion boutiques united within the Miinto network. Our partner boutiques offer a wide range of products and deal with a high volume of daily deliveries which can be challenging to manage. We understand the disappointment of the item being delivered in the wrong size, and while we recognize it as a human error, we strive to ensure it does not become a common occurrence.
Regrettably, the returned item did not successfully pass the quality check. Our partner boutiques take great care to ensure that items are sent to customers in perfect condition, and they expect the same care in return. According to the EU directive on consumer rights and our Terms & Conditions, customers are required to return the items in their original condition. When purchasing on our website, you agree to these terms and commit to returning the item in the same condition as received. Even during the try-on, customers are required to handle the item with utmost care.
We understand that this may be disappointing to hear, but we need to uphold the quality standards set by our partner boutiques. We are here to assist you and address any further questions or concerns you may have.
Kind regards,
Eliza, Miinto Resolution Team
SUPER bad service i orderd some jeans back in may, we are in august now and they are still “investigating” my case with their shipping provider. The last mail i got was on 23-07-2024 saying that they are bussy with my case and they will get back to met with more information in 3-4 business days, its 13-08-2024 and still heard nothing from them. DON’T ORDER ON MIINTO their service is oh so bad.
Date of experience: 29 May 2024
Everything was very decent from Miinto service, the disappointment was UGG give the wrong information to the seller. They claim sheepskin and sheewool, on UGG classic short ll boots but it came with synthetic inline so I had to return them.
Waiting for my refund...
Date of experience: 30 May 2024
Reply from Miinto Nederland
Dear Elenore,
Thank you very much for your recent purchase from Miinto and for sharing your experience on Trustpilot.
I am sorry that the UGG shoes did not meet your expectations. We appreciate your honest feedback on the description of the UGGs on our website. We are constantly improving our offer and will definitely look for ways to optimise our webshop.
I have just sent you an email with more information about your return and I hope we can find a suitable solution together. I look forward to your response and am willing to answer all your questions.
Once again my sincere apologies for the inconvenience you experienced. We appreciate your feedback and will use it to further improve our services.
Kind regards,
Esther, Miinto Customer Service
I ordered a cap from Ganni, I received it but noticed it was dirty.. it had make-up on it, while the tags were still on. I messaged the customer service, after a while they told me to return it. Return process is not clear, I tried to return but the URL did not recognize/find the order; had to contact the customer service again, but waiting ever since for a message back with proper instructions!? This is bad service...!!
Date of experience: 16 June 2024
Reply from Miinto Nederland
Dear Chitra,
Thank you for your recent purchase at the Miinto and for sharing your experience on Trustpilot.
I am very sorry that we did not meet your expectations and you received dirty item.
I assure you that this was not our intention and I fully understand the frustration this may have caused.
I have contacted you by e-mail with additional information and I hope that we will be able to find a suitable solution together.
Once again, I sincerely apologize for any inconvenience you may have experienced.
We appreciate your feedback and will use it to further improve our services.
Best regards,
Miinto Customer Service Department
I made an order with a discount code. Somehow the code was removed and I was charged the full amount. I asked to cancel the order and they handled the issue swift & professionaly. Kornel (the agent) was friendly, empathic and well communicated during our e-mail conversation. Never had any issues with previous orders or returns either.
Date of experience: 21 March 2024
I have received a wrong item (similar but smaller and much cheaper bag). I have told them of the mistake and asked to make sure next order is right. Next order got cancelled and the one afterwards arrived wrong again. Waste of my time and all they could offer is 20% off next most likely wrong order. TBH, feels like fraud to receive each time smaller and cheaper product while you are re-assured it’s all checked and taken care of. Tomorrow i have to waste my time again to bring that package to the postoffice.
Date of experience: 09 August 2024
Why do you still sell FUR products? You should be ashamed of yourselves!
Date of experience: 17 September 2024
Reply from Miinto Nederland
Dear Tom,
Thank you for your message and your concern about the use of fur in the fashion industry.
At Miinto, we strive to offer a wide range of brands and products from a large number of independent shops and boutiques. The selection on our website is determined by these independent partner boutiques.
Regarding fur, we understand that this is a sensitive issue and that more and more people are opting for animal-friendly and sustainable fashion. We appreciate your feedback and will include it in our conversations with the brands and shops we work with.
If you have further questions or if we can help you find animal-friendly fashion options, please do not hesitate to contact us.
Kind regards,
Miinto Customer Success Team
I am so satisfied with my experience ordering from Miinto! On their website I found a pair of shoes I have been looking for for years, very difficult to find because they were never listed on the original brand’s website, one would have had to go to Paris to physically find them. And not only were they on Miinto, they also had a big discount, and I got Premium next day international shipping for free! I was not familiar with Miinto so I hesitated to order, but after this experience I am extremely impressed and so so happy with my shoes 👍🏼
Date of experience: 18 January 2023
Reply from Miinto Nederland
Dear Daniela Libaudière,
Thank you for your review. 🙏
It is great to read you had such a great experience ordering from Miinto!
We are so happy you found such a difficult-to-find pair of shoes with us and at a discount no less. 😁
I hope we will keep impressing you in the future! 🙌
Thank you for shopping with us and we would love to see you again.
Best regards,
Nick, Miinto Customer Success
I bought a Burberry cap which is perfectly delivered, the cap was sealed in a plastic bag with the information brand lable. Fits comfortable and also adjustable in two sizes. This Burberry cap is worth any penny i spend on it and also looks really luxury too.!
Date of experience: 06 May 2024
Reply from Miinto Nederland
Dear Maurice,
I would like to thank you for your purchase at Miinto and for taking the time to share your experience on Trustpilot!
I'm delighted to read that you are so satisfied with the Burberry cap and our service. 😁
We greatly appreciate your choice of Miinto and hope to have the pleasure of serving you again in the future!
Best regards,
Esther, Miinto Customer Success
I wanted to exchange a blazer with the same discount as my first order. At first it was a bit difficult, especially because the shop did not reply and also because the people from Miinto gave me wrong information on how to proceed, but Niels from Miinto made my day and was very helpful!
Date of experience: 17 January 2023
Reply from Miinto Nederland
Dear Daphne,
Thank you so much for your reply 🙏.
I am happy to hear Niels was able to help you out and make your day!
I informed him about the great review you left him. 😁
We appreciate that you choose Miinto and would love to see you again soon.
Best regards,
Nick, Miinto Customer Success
Got free express delivery, which meant that a shipment from Naples arrived in Amsterdam the next day! I do like the coat I ordered, however the colour did not match the colour in the description. I would’ve appreciated a discount or ‘store credit’ of some sorts for this inconvenience.
Edit: after mij review Nick from Miinto contacted me and offered a good solution. Again, I’m very happy with their service.
Date of experience: 22 February 2023
Reply from Miinto Nederland
Beste Kenneth,
Ik wil u graag bedanken voor uw recente aankoop bij Miinto en voor de tijd die u genomen hebt om uw ervaring te delen op Trustpilot! 🙌
Ik ben blij te lezen dat u zo tevreden bent over de snelle premium levering! 😁
Wel jammer dat u een verkeerde kleur ontving. Ik heb u een mailtje gestuurd om samen een oplossing te vinden.
Wij waarderen het enorm dat u kiest voor Miinto en hopen u opnieuw van dienst te mogen zijn!
Met vriendelijke groeten,
Nick, Miinto Customer Success
I've had contact with Emilia (conversation number 2180337) a customer success agent at Miinto. Because of a fault at my side I was waiting longer than usual for my refund. Emilia handled the whole case super quickly, friendly and professional and made sure to keep me in the loop every step of the way. In my experience such customer service is rare these days. Thanks for the great experience 10/10 would recommend!
Date of experience: 17 December 2023
Great service and delivery, and really nice selection at good prices.
Easy returns and return policy. Some items have a yellow tag to make sure that customers dont send back worn items. That is also a good guarantee that what you buy hasn't been worn and then returned.
I think it is fair to charge 3 euro per item for a return, other luxury websites charge 25 euro...
Date of experience: 27 July 2023
Wrong item received.
Contacted support by chat which resulted in free return of incorrectly received item. If correct item in stock, incorrect item will be exchanged and if not at stock it will result in a refund.
Contact with support was friendly and helpful.
Date of experience: 06 January 2024
The sending a little bit late because of the new year eve but luckily I received my order on time. Customers service is easy and quick responding. In general Miinto have a great collection en the friendly price with extra discount. I love the product.
Date of experience: 08 January 2024
I ordered a few times at Miinto and I absolutely love their website and deals. Shipment takes around 1-5 Business days as most of the items I buy come from Italy/abroad.
However, Miinto can make a bit more effort about the productspecifications/information such as the sizes and which materials used.
For example I ordered a bag which is sold in a size small and large, but I didn't know which one i would get. I ordered it by gamble and turns out it was the right one i was eyeing.
Date of experience: 30 March 2023
I bought a jeans, which mentioned that was Bard, and in reality it was Nick Slim. I am returning the goods, very disappointed. However, I changed my rating again, after Robert, from Miinto, provided a super customer service, trying different ways to help me. In the end, he could not change the product, but I do recognize he has tried. Thank you
Date of experience: 15 November 2023
Reply from Miinto Nederland
Dear Renato,
Thank you for sharing your experience on Trustpilot.
We are very sorry to hear about your experience.
In cases like yours, we strive to identify the issue and solve it with the partner boutique right off the bat.
We can absolutely understand how frustrating and disappointing it is, when your expectations are not met, and we will do our best to improve your experience with Miinto.
We have already contacted you via e-mail to investigate this matter with the partner boutique fulfilling your order, and discuss what can be done to provide you with a suitable compensation for the inconvenince.
We hope you will give us a second, and change your opinion about our services.
Best regards,
Robert
Miinto Customer Success
I haven't got my money back after sending an item retour. Contacted the customer support which responded real quickly. The person from the customer support was really kind and helped me out in a fast pace. All in all... Miinto's customer service is really good!
Date of experience: 08 January 2024
