Installed a new compressor in a heat pump for one of these two women a few years ago, and it wasn't under warranty. The invoice was just shy of $500.00, with my out of pocket being around $175.00. I had a damn nice time that evening - with one of her 'associates', and still made a decent profit. I still own the company, and she is still a customer; however, I no longer perform service calls. I have three service techs - who literally fight to be assigned her ticket. The deal works well for all concerned.