Youfone Reviews

Very lovely understanding respectfully girl talked with me on the phone yesterday.
After when I explained the problem for the girl my problem was solved in seconds
Super lovely super respectfully super super nice service works at your company
Thank you so much for that type of service
Thank you so much for special offers every time
Thank you so much for friendly prises
Hartelijke bedankt for your company and the service people

Date of experience: 12 September 2024

It is nice to chat the human (not bot) in different language from Dutch, and he/she can response me not only by "to find next topic". And the human can answer my question about the contract extension and termination policies.

Date of experience: 02 September 2024

SIM only for the last four years. As I keep prolonging the contract with them each year, I basically pay the same price since I joined for ever increasing number of GB. Currently paying 11 euro for unlimited minutes/sms and 15 GB of data.

Date of experience: 04 August 2024

Been a content customer if Youfone for years now.

I have both a SIM only subscription and home internet. Combining the two gives a substantial free uplift in your mobile data bundle.
Two small qualms though:

1) buying additional data bundles of one does happen to exceed the data bundle is exorbitantly expensive. (Has happened to me only once in the past 4 years)
2) Youfone is lacking eSIM, which is a shame given the standard in today's modern phones. I'd rather have my main number as an eSIM and use the physical SIM slot for potentially a prepaid SIM when I'm abroad.

Other than that, I'm happy with the service. I've been approached many times by other providers with promotional offers, all of which are still more expensive than my current Youfone subscription.

Date of experience: 15 August 2024

So far so good....
I am a YouFone customer for only a few months. Untill now I have had no problems at all, everything works fine. The tansfer from Odido has been going well.
I have a small sim-only contract of 0.5GB = 200 min/sms for only 4 euro's. That is good enough for me and easier+cheaper then prepaid. Only thing I willl probably miss is the option to buy an extra mobile data bundle when (occasionally) needed.

Date of experience: 13 August 2024

They have made mistakes with my contracts closed it and they forced me to pay for it without giving any explanation. When I asked for explanation, both on the phone or by email, they either not replied or changed arguments or lied. Terrible company and terrible customer service.
Also if you don't speak dutch it is increasingly more difficult to talk with them on the phone.

Date of experience: 04 April 2024

Internet connection is good, but the tv guide is horrible. So if you only need internet it's fine, but don't het their tv description

Date of experience: 03 September 2024

Nothing special, I am staying with them because I am too lazy to find another provider. They certainly do not have the best service. They have cheap prices, but they will milk you in every possible way they can.

Date of experience: 25 August 2024

UNACCETABLE CUSTOMER SERVICE
I chose this provider for the low prices of the offers and everything went ok until a technical problem appeared. Customer assistance is completely absent, both with telephone calls and expecially with emails. I was completely ignored for more than a week. Now I understand why the prices are low compared to other providers. Never choose it again.

Date of experience: 25 September 2024

EDITED: After the review, Youfone Customer Support has replied and quickly managed my request of cancelation of subscription.

Would give 5 stars if Internet basic subscription could have been cheaper

---OLD REVIEW
I keep writing to 2 of their support email addresses, trying to cancel my Internet subscription because moving abroad, but haven't received any reply yet since weeks.

Youfone website and Chatbot doesn't have any option to cancel the subscription, only to buy more services.

Date of experience: 26 March 2024

My experience is verry well by youphone. Good customer service. Always kind and helpfull. No complains. That's why i took another 2 years contract! And it's cheap! Always good connection.

Date of experience: 02 March 2023

I am happy about the contacts I have. Telephone, WhatsApp and Messenger. Mail is also 👍 and I use the planner every day. I can read the newspaper online and an watch TV programs if I want (mostly I watch them on the tv). I can save a lot to read later again. I make a lot of photos. The apps are good, only some apps I don't use would like to delete but that's not possible. I guess I said all I want to say.

Date of experience: 13 April 2024

We have swapped to Youfone from Ziggo due to price.
I can't complain. The swap was very smooth and without any problems. Also number porting was done seamlessly.
Internet at home is stable and fast enough. We didn't experienced any internet failures. We have 100Mbit/s fibre optic. Also data in the phone are working without any problems.
All support was provided in english as I don't speak dutch yet and they were helpful.
While customer service almost always answered all the questions and dealt with all the requests I could feel that they are still missing a touch of professional attitude. Once I was dismissed and told to search for the answer on their website (which I always do first). But that wasn't big problem as next call with different person was totally different experience.

Overall you get great product and good customer support for very great price - compared to other providers. I can recommend Youfone

Date of experience: 22 February 2023

Worst provider ever! They lock you in contracts without explaining the parameters in the contract and you can never reach them. Totally not recommend

Date of experience: 25 September 2024

Time and again, it’s like on a submarine. You can’t get out of this toxic contract but interacting with them is such a useless waste of your time and money. I’ve just hung up after waiting 18minutes on the line and then 1,5min to answer questions qualifying my request and being informed in a second that for my request a ticket must be created for which I must call back.. and it was not possible to switch me over because there no one was available atm. But should I call back like in five and press this and that on the menu, then I’d get to the right department..
so now I’ll need to waste another 20min on them. At best.

if that’s what you wish while using a service , then become their customer

Date of experience: 24 September 2024

Have membership with youfone for a couple of years now and recently extended my contract. Youfone is hassle free, competitieve prices and has a clear website that That informs you well on your on what you need to know.

Date of experience: 16 January 2023

I have a cheap abonnement, YOUFONE give me a sign when I am at the top. My reach in whole Holland is excelent!!! So very satisfied!!!

Date of experience: 18 July 2024

Been a customer for years now, never had any problems whatsoever

Date of experience: 13 August 2024

Their mobile service ensures I stay connected without interruptions, while their internet service provides consistent speeds for my browsing needs. What's more, their customer support team has always been responsive and helpful whenever I've had questions or concerns.

Date of experience: 28 March 2024

They,Ve listened to my advise to come with a descent proposition to continue my being to me being a reliable steady costumer for keeping their services...

Date of experience: 16 January 2023