Frequently Asked Questions
- How do I Stop email notifications?
- How can I upgrade my account/become a premium member?
- Moderation Policy
- What are the benefits of Premium Plus membership?
- How do I change my age?
- How do I change my username?
- How can I change my location, and how does it work?
- How to contact customer service? click here
General
- What does 'Featured users' mean?
- How can I change my location, and how does it work?
- What does 'Block a user' mean?
- How do I block a person?
- How do I unblock a person?
- I’m experiencing site issues. What do I do?
- How do I clear cache and cookies?
- What are the benefits of Premium Plus membership?
- Fake profiles
- What memberships are available? Can I buy a week/ a month membership?
My account
- How can I change my email address?
- How can I change my password?
- How can I change my profile information?
- How can I change my Sex/Orientation?
- How do I deactivate my account?
- How can I change my search visibility?
- How can I change my online visibility?
- How do I change my age?
- How do I change my username?
Payments
- Do I have to pay to use the site?
- How can I upgrade my account/become a premium member?
- Which payment methods can I use?
- Is my payment secure?
- Is my membership a monthly payment?
- Did you experience issues while trying to purchase a membership?
- How do I request a refund?
- I can't pay/ Card gets rejected
- Paid but didn't get premium (Neteller/ApplePay/GooglePay)
- How to terminate subscription in case of Apple Payment?