Supportive Housing Manager

Job Statement

The Supportive Housing Department supports the mission of the Housing Authority by providing a variety of specialty housing options for individuals and families who have experienced homelessness or are at high risk of homelessness.

Within the Supportive Housing Department, the Supportive Housing Manager is responsible for continuously evaluating, planning, strategizing, assessing, and monitoring all aspects of the program to ensure maximum efficiency. This position works in close collaboration with internal and external staff and partners to carry out the goals of the department and the Housing Authority.

Supportive Housing Programs Include

Continuum of Care

State of Utah Office of Homeless Services - Bridge

Salt Lake County Division of Behavioral Health - Homeless Assistance Rental Program (HARP), Right In/Out (RIO), State Hospital Diversion (SHD), and program based rental assistance.

Housing for Persons with HIV/AIDS (HOPWA)

Department of Workforce Services, Refugee Services Office – Refugee Employment Supportive Housing (RESH), Employment and Training Rental Afghan Assistance (ETRAA), Emergency Afghan Housing (ASA)

Salt Lake County Department of Health - Nurse Family Partnership (NFP)

Responsibilities

Program Implementation and Management

• Manage, assess, review and analyze technical and financial operations and make recommendations on policy and procedure formation for the effective management of the department. Lead the implementation of policy and programmatic changes as needed.
• Analyze risks, stability, and growth potential of programs. Work with the Chief Program officer, Grant Programs Director and Management Team to actively seek strategies to fund and expand programs.
• Develop and implement innovative solutions to client, landlord and other programmatic problems.
• Monitor program compliance with contracts, grants, and agency/federal regulations. Coordinate and collaborate with Grant Programs Team (Director and Coordinator).
• Prepare, review and present program, contract, grant, and financial reports on a monthly, quarterly and annual basis for supervisor, Board of Commissioners, program partners, and funding agencies.
• In partnership with the Grant Programs Team, assist with the drafting and review of grants and reports as needed. Assure reports are accurate and submitted on time.
• Oversee contract and grant expenditure rates on a monthly and bi-monthly basis to assure budget is on track. Implement program changes, as necessary, in order to assure timely expenditure.
• Coordinate and collaborate with Accounting Department to insure accurate and timely housing assistance payments are made to landlords.
  
  

Supervision

• Lead, supervise, and direct Supportive Housing Department staff. This includes establishing tools, systems, policies, and procedures to assist staff in their work. It also includes providing individual support and assistance to staff.
• Establish a positive, healthy and safe work environment in accordance with all appropriate policies and regulations. Set standards for providing excellent customer service.
• Recruit, interview and select staff that have the right technical and personal abilities to help further the organization's mission. 4. Actively engage with ongoing supervisory training and seek out additional learning opportunities to facilitate your and your teams growth. Conduct and/or coordinate trainings that are critical to program implementation and high-quality operations. Ensure that new staff receive orientation to the organization, team and role-specific tasks to support their success.
• Ensure the appropriate handling of tenant files and protection of personal information.
• Implement a performance management process for Supportive Housing Department staff that includes monitoring the performance of staff on an ongoing basis and conducting an annual performance review. Document in accordance with established procedures.
• Discipline staff, when necessary, using appropriate techniques. Release staff, when necessary, using appropriate and legally defensible procedures.
  
  

Community Relations

• Responsible for representing Housing Connect and maintaining/establishing effective and positive relationships with program stakeholders including funding partners, program partners, city officials, and landlords/property owners. Address any concerns in a timely and professional manner.
• Attend regularly scheduled monthly community meetings with program partners and funders. Responsible for preparation and follow-up.
• Develop tools and systems to educate residents, program partners, and landlords on a variety of issues, including benefits of participation, adherence to program policies, tenant responsibilities, etc.
  
  

Team Work

• Promote a positive team environment.
• Participates in committees, work groups, and special projects, as assigned, with Housing Authority staff and/or community partners.
• Meet regularly with Director of Housing and Services, Department Managers, Accounting Staff, and Grant Writer to share information and coordinate activities.
  
  

Minimum Requirements

• Bachelor degree; advanced degree and/or certifications preferred
• Valid Driver’s License
• Five years’ work experience with housing programs or related program management
  
  

Knowledge of

• HUD Housing Programs, including HQS and Rent Calculation
• The housing and supportive services network in Salt Lake County
• Principles of Trauma Informed Care
  
  

Ability to

• Work independently, as part of a team, or team leader
• Analyze program performance and create plans to improve efficiency and effectiveness
• Communicate clearly and professionally with community partners
• Teach, supervise, and mentor co-workers to strengthen the Supportive Housing team