Customer Service Representative
Key Responsibilities
- Manage customer orders timely and to the highest level of accuracy by: Reviewing customer purchase orders (PO); reviewing PO to Customer Material Information (CMI); and entering order into SAP.
- Respond to all customer inquiries with sense of urgency and first contact resolution.
- Run back/late order report and collaborate with customers to manage appropriate expectations and proactively resolve problems.
- Administer customer order changes, expedites, tracking and cancellations.
- Assist in updating customer and material information promptly in SAP.
- Administer sample requests from customers and Sales team.
- Process all incoming emails, calls and faxes promptly and to the highest level of accuracy.
- Work independently with minimal supervision in a fast paced environment.
- Contribute to process efficiency and customer experience continuous improvement efforts.
- Resolve product or service problems by: clarifying customer complaint; determining the cause of the problem, creating a return authorization; providing customer with best solution to solve the problem expediting correction or adjustment and following up to ensure resolution.
- Work in SAP, Microsoft Word, and Excel.
- Work with the appropriate Sales person to service the customer on any changes in the Customer Master file.
- Associates degree or 2+ years of customer service or equivalent job-related experience
- Strong verbal, listening and written communication skills
- Working knowledge of Microsoft Office and Excel
- Ability to work in Windows environment and learn multiple computer applications (SAP, Onenote, Outlook)
- Ability to conduct problem solving in day-to-day operations
- Strong time management, multi-tasking and organizational skills
- Ability to work under pressure and to make decisions autonomously
- Strong attention to detail in a highly dynamic and changing environment
- Ability to apply critical thinking and analyze information
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Seniority level
Entry level -
Employment type
Full-time -
Job function
Other -
Industries
Wholesale
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