Qualtrics

It’s been another X4 London for the books! What an incredible day for our 1.5k+ attendees. From inspiring keynotes to interactive breakouts, we unlocked the power of human connection. Some highlights: ➡️ Qualtrics CEO Zig Serafin showcased how Qualtrics AI is making organizations more human. ➡️ New York Times Best-Selling Author Rahaf Harfoush broke down how humans can use AI to understand, create, and collaborate in new ways. ➡️ Hilton SVP John Rogers shared the value of consistently delivering on your brand promise. ➡️ James Timpson, CEO of Timpson Group, dove into the importance of trusting and being kind to employees in order drive business impact. ➡️ Comedian and TV star Katherine Ryan wrapped mainstage with many laughs heading into the closing reception. We also had insightful breakout sessions from Burberry, Bosch, adidas, Nestlé, Allianz, YOOX NET-A-PORTER, Belron®, and more. X4 is about our attendees, and we want to thank everyone who made our London event a success. Your passion and engagement contributed to an atmosphere of inspiration and growth. Also, a special thank you to our sponsors and partners NPSx℠, Zill Consulting, Mercer, Kantar, WorkJam, and Assist Digital for helping to make this event an unforgettable experience. #X4LDN #QualtricsX4

The secret sauce to improving the employee experience? It’s bringing people together from all levels of organizations and industries to talk about what works and where we can collectively improve. Stop by X4 Gold Sponsor Mercer’s booth and talk about it! #X4LDN Follow along with X4 London updates for more industry insights ➡️ https://bit.ly/3yu04lu

To create stellar experiences, we must learn from each other! #X4LDN Gold Sponsor Zill Consulting talked to us about how information sharing at events like X4 are key to elevating customer experiences across the globe. Stop by and say hi to them at their booth! Follow along with X4 London updates for more industry insights ➡️ https://bit.ly/3yu04lu

We asked #X4LDN Diamond Sponsor Bain NPSx℠ what trends they’re seeing in the CX space: “Data, analytics, and generative AI are finally coming together to allow us to rehumanize how we gather customer insights.” Stop by and meet them at their booth! Follow along with X4 London updates for more industry insights ➡️ https://bit.ly/3yu04lu

From aligning AI models to human values, to developing a championship state of mind, #QualtricsX4 conversations touched on every angle of experience management and using the power of technology to improve experiences across industries. Read this recap from the X4 SLC in the XM Monthly newsletter ⤵️

We're thrilled to announce Bain & Company as a Diamond Sponsor for X4 London! Bain is a global consulting firm that helps the world’s most ambitious change makers define the future through strategic insights, transformative solutions, and unparalleled expertise. Don't miss their breakout session “Meet the third wave of CX: From customer sentiment to customer value – building a fit for future CX strategy is a team effort that requires input from across the business!”, led by senior directors Paul S. and Kirstin Simons, and stop by at booth Diamond # 1 to connect with the Bain team to learn more about NPSx℠ and NPS Prism! Check out the agenda here: https://bit.ly/3yu04lu #X4LDN

Only one week until X4 London! Europe's largest Experience Management Summit is set to host over 1,000 C-suite executives and industry leaders, providing insights from the world's most influential brands and organizations. Don’t miss out on the opportunity to enhance your knowledge and network with top professionals. Preview our engaging agenda and meet our expert speakers here: https://bit.ly/3yu04lu #X4LDN

Join us in welcoming our new Chief Marketing Officer, Lynn Girotto 🎉 Lynn will lead Qualtrics’ global marketing organization, including brand, communications, demand generation, field marketing, product marketing, and pricing and packaging. She most recently served as Chief Marketing Officer of Vimeo and previously held senior marketing roles at Microsoft, Starbucks, Tableau and Getty Images. Read: https://lnkd.in/eSbXBuBg

CX is having a moment in government. But many leaders don’t know where to start or what “good” looks like. 🏛️Where are taxpayer investments in government services paying dividends?  🏛️Which federal agencies and state governments are beating or even meeting those expectations?  🏛️What do customers actually want from government in 2024? Qualtrics partnered with Code for America to answer these questions, benchmarking the state of customer experience across a range of state services, including motor vehicles, state taxes, Medicaid, and SNAP. Download the full report: https://lnkd.in/eshXjxev

A key theme from #QualtricsX4 2024 was reimagining experiences through humanized intelligence and the power of AI. We believe that every organization can deliver more human experiences that build connections at incredible scale. The benefits? ✅ Increased productivity and retention in your workforce ✅ Products on the market people gravitate toward  ✅ Optimized customer support ✅ Increased revenue and profit growth Read about more highlights from X4: https://bit.ly/4bthmxE